Customer Success Manager
vor 9 Stunden
Customer Success Manager – SwitzerlandLocation:Zurich / Geneva / Basel / Lausanne, Switzerland (Hybrid or On-site)Department:Customer Success / Client Services / Account ManagementEmployment Type:Full-timeReports to:Head of Customer Success / Director of Client ExperienceAbout the RoleWe are seeking a proactive and relationship-drivenCustomer Success Manager (CSM)to join our team in Switzerland.In this role, you will be responsible fordriving customer satisfaction, retention, and growthby ensuring that clients achieve maximum value from our products and services. The ideal candidate is a natural communicator who thrives on building strong partnerships, solving challenges, and helping clients succeed.Key ResponsibilitiesServe as theprimary point of contactfor assigned clients, ensuring a seamless customer experience.Develop a deep understanding of clients' business needs, goals, and challenges.Guide customers throughonboarding, training, and product adoptionto ensure long-term success.Monitor customer health metrics, usage trends, and engagement levels.Proactively identify and resolve issues toreduce churn and increase satisfaction.Collaborate withSales, Product, and Support teamsto ensure customer feedback drives continuous improvement.Develop and maintainsuccess plans and quarterly business reviews (QBRs)with key accounts.Identifyupsell and cross-sell opportunitiesto support account growth.Advocate for the customer internally to help shape product development and strategy.Maintain accurate customer records and activity tracking inCRM tools(e.g., Salesforce, HubSpot, or Gainsight).QualificationsBachelor's degree inBusiness, Marketing, Communications, or a related field.3–6 years of experience inCustomer Success, Account Management, or Client Relations, ideally in a B2B environment.Strong interpersonal, communication, and presentation skills.Proven ability tobuild long-term client relationshipsand deliver measurable results.Experience working withCRM or Customer Success platforms(Salesforce, HubSpot, Gainsight, etc.).Analytical mindset with the ability to interpret customer data and KPIs.Strong problem-solving and negotiation abilities.Fluent inEnglish;German or Frenchis a strong advantage.What We OfferCompetitive Swiss market salary and benefits package.Hybrid working model (office + remote flexibility).Opportunity to manage high-value customer relationships in international markets.A collaborative and customer-centric culture.Ongoing professional development and training opportunities.Work with an innovative team that values excellence and client success.
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Customer Success Manager
vor 9 Stunden
Switzerland Boltyn VollzeitCustomer Success Manager – SwitzerlandLocation:Zurich / Geneva / Basel, Switzerland (Hybrid or On-site)Department:Customer Success / Account Management / OperationsEmployment Type:Full-timeReports to:Head of Customer Success / Director of OperationsAbout the RoleWe are seeking a proactive and customer-focusedCustomer Success Managerto build strong client...
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Senior Customer Success Manager
vor 9 Stunden
Eastern Switzerland Dataiku VollzeitDataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.The Dataiku...
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Customer Success Manager
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Customer Success Manager
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Eastern Switzerland Benchling VollzeitBiotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's...
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Customer Success
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Eastern Switzerland Scandens AG VollzeitCustomer Success & Product Specialist – Proptech & ImmobilienOrt: Hybrid; Zürich, Schweiz & HomeofficeVollzeitstelle %)Startdatum: Januar-März 2026Bist du leidenschaftlich d
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Customer Success Manager
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Switzerland Eturnity AG VollzeitWelcome to Eturnity AG, an innovation leader in the field of renewable energy. Our commitment to developing advanced software solutions in the solar and heating market drives us to actively shape the future of the energy industry. At Eturnity, we embrace teamwork, creativity, and the passion of each individual to create sustainable and efficient energy...
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Customer Success Executive
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Eastern Switzerland Executive Talent VollzeitA unique opportunity is available for a Customer Success Executive to work for a leading edge software provider in London. We're looking for someone who is highly motivated, flexible and organised, candidates who enjoy working on a wide variety of tasks will find this position hugely rewarding.ResponsibilitiesDeliver user coaching face-to-face or by phone in...
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Customer Success Manager, Sales/Service Clouds
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Switzerland - Zurich salesforce.com Sàrl VollzeitTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...
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DayCrunch Glattbrugg -Opfikon Cherstrasse st Floor, Glattbrugg, Switzerland ServiceNow VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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German Customer Success Specialist Hybrid in Malta
vor 9 Stunden
Eastern Switzerland Cross Border Talents VollzeitLooking to take the next step in your career?We're seeking a dynamic addition to our team as a Customer Success Specialist If you're innovative, sociable, and excel in a fast-paced, evolving environment, this could be your next great opportunity.Role Overview: As a Customer Support Specialist, you'll respond to customer inquiries and resolve complaints...
