Customer Feedback Program Manager
vor 1 Tag
We're looking for motivated, engaged people to help make everyone's journeys better.Job Summary:The Customer Feedback Program Manager owns the global customer feedback program within Group Commercial. The role ensures that customer feedback is captured reliably, interpreted effectively and translated into meaningful actions across regions and functions.It requires a high degree of independence and judgment: the manager oversees the full customer feedback cycle, maintaining cadence and data quality, interpreting insights and coordinating cross-functional improvement actions.As the central reference point for customer feedback governance, the role provides clear insight narratives for senior leadership, ensures alignment on priorities and drives consistency in how customer performance issues are surfaced and resolved.Main duties and responsibilities:Own the global customer feedback program ensuring cadence, data quality and stakeholder engagement.Coordinate governance and leadership updates on customer feedback and actions in progress.Prepare executive summaries and QBR materials linking feedback to performance KPIs.Lead interpretation of survey insights and partner with Account Directors and RCCOs to define improvement priorities.Participate in cross-account improvement reviews and support tracking of account-level action plans.Manage survey recipient lists, process updates and change requests from Account Directors and RCCOs. Monitor participation rates, response quality and closure of customer issues; escalate where needed.Support dashboard validation and ensure alignment with Salesforce and Power BI structures.Document and continuously improve the program's processes and playbooks.Education:Bachelor's degree in Business, Economics, Data Analytics or a related field.Technical / Language skills:4–5 years of experience in program coordination / PMO, Consultancy, CRM or data-driven environments (Salesforce knowledge a plus).Strong Excel and Power BI/dashboard skills.Excellent written and spoken English; other languages are an advantage.Core Competencies:Structured, detail-oriented, and reliable.Strong stakeholder coordination and communication skills.Analytical mindset with curiosity for insights and continuous improvement.Ability to manage multiple tasks and deadlines in a fast-paced, international setting.Able to influence senior stakeholders through clear data storytelling and governance updates.Collaborative and proactive approach; comfortable working across functions and levels. If you want to be part of a team that helps make travel and culinary memories, join us
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Customer Experience Program Manager
vor 1 Tag
Zurich, Schweiz Microsoft VollzeitOverviewMicrosoft is a company where innovators converge to collaborate, envision transformative possibilities, and elevate their careers to unparalleled heights. In a cloud-enabled world, Microsoft fosters innovation, openness, and boundless opportunities. The Business & Industry Copilots organization is experiencing rapid growth and oversees the Microsoft...
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Customer Success Account Manager
vor 2 Wochen
Zurich, Schweiz Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Program Manager
vor 2 Wochen
Zurich, Schweiz ABB Vollzeit**Program Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...
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Program Manager
Vor 4 Tagen
Zurich, Schweiz ABB Vollzeit**Program Manager - Digital**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Principle Customer Success Account Manager
Vor 6 Tagen
Zurich, Schweiz Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Customer Marketing Manager
Vor 7 Tagen
Zurich, Schweiz Open Systems AG VollzeitYou are a Marketing professional with proven experience dealing with international customers within the tech industry? This job is for you: **Customer Marketing Manager** **The role**: Open Systems is looking for an enthusiastic and innovative Customer Marketing Manager (M/F/d). Ideally this role requires domain knowledge of cyber security as well as...
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Customer Success Account Management
vor 1 Woche
Zurich, Schweiz Microsoft VollzeitAs the Customer Success Account Manager - Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer,...
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Program Manager I
Vor 2 Tagen
Zurich, Schweiz Raven Industries VollzeitLOCATION: Zurich, CH, CH-8050 Geel, BE, 2440 Hoorn, NL, 1625 HV Wieringerwerf, NL, 1771 SP- STATUS: Exempt- REQ ID: 35748At Raven, we help farmers serve the world. This purpose guides the work and passion of our team members, who operate at the intersection of agriculture, technology, and innovation. For over 65 years, we’ve dedicated ourselves to learning...
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Global Program Manager
vor 1 Tag
Zurich, Schweiz Benchling VollzeitBiotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's...
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Customer Success
vor 1 Woche
Zurich, Schweiz Taskbase VollzeitDo you want to join us on the journey of disrupting the digital learning market? Taskbase is changing the way we learn and teach. We’re convinced that personalized feedback is the future of digital learning, and we’re on a mission to give every student the right feedback at the right time. With a scalable B2B SaaS approach, we help publishers and...
