Customer Success Manager

OverviewJua is building the most advanced Earth intelligence platform ever created: a universal physics simulator designed to turn the planet's raw complexity into decisive trading upside. Today, our technology delivers the world's most advanced weather models and analytics, giving energy companies and traders a significant edge: higher profits, smarter risk, faster execution. With this universal simulator, we collapse barriers to understanding Earth's systems, enabling the efficient and sustainable use of natural resources while improving standards of living and spurring economic growth. To make this vision a reality, we have assembled a talented multidisciplinary team, and we are still growing. By joining us, you will help shape a culture of ambition, transparent communication, and rapid iteration, while taking on exciting challenges with creative freedom, fair pay, and generous stock options.What we're looking forWe're looking for a Customer Success Manager to work directly with leading energy traders and utilities, helping them get the most out of Jua's AI-powered weather intelligence platform.This role sits at the intersection of customer success and sales engineering. You'll combine technical expertise with commercial ownership, supporting customers through onboarding and integration while driving renewals, upsells, and long-term account growth. You'll work closely with customers to turn data into decisions and ensure Jua's technology directly improves their trading performance. You'll own the full post-sale relationship and play an active role in pre-sales discussions when needed.Responsibilities and tasksBuild strong, trust-based relationships with key customers and act as their main point of contact post-sale.Lead onboarding and technical integrations, helping customers connect to Jua's APIs, data pipelines, and analytics tools.Define goals, success metrics, and ROI in collaboration with customers to ensure measurable impact on their trading outcomesAnalyze and communicate weather and market data insights that influence trading strategies and decision-makingManage renewals, upsells, and cross-sells in close partnership with the sales team, identifying opportunities for account expansionTrack account health, usage, and satisfaction, and take proactive steps to resolve any issuesCollaborate with product and engineering teams to surface insights, feedback, and feature requests from customers, ensuring alignment across all stakeholders.Represent Jua at customer meetings, workshops, and industry events, acting as the key link between internal and external stakeholders.Need-to-have3–5 years of experience in key account management, customer success, or technical solutions roles, within a startup environmentStrong proficiency in Python for data analysis, visualization, APIs, and workflow troubleshootingFamiliarity with energy trading markets and how weather data influences trading decisionsAbility to interpret and explain weather data and forecasts to both technical and commercial stakeholdersProven success managing renewals, upsells, or account expansion in a technical or data-driven contextExcellent communication and stakeholder management skills, with the proven ability to collaborate effectively across sales, product, and engineeringA high degree of ownership, adaptability, and curiosity, with the drive to move fast and deliver meaningful resultsAt Jua, we foster a performance culture and value people who embody our beliefs of service and adventure. We prioritize agility, operating at the highest clock speed to adapt quickly to change. We innovate on behalf of our users and leverage data supremacy to maintain our competitive edge. Through clear communication and fact-based decision-making, we ensure alignment in our pursuit of excellence. With these principles, we aim to create a customer-focused, value-centric organization that sets new standards in the industry. We value the unique perspectives that each individual brings to the table and believe that embracing diverse backgrounds and experiences enriches our collective journey towards growth and success.