Operations Manager

Job descriptionZürich (5 days/week on-site, 100%)Reports to: Founder (Visionary)Experienced, hands-on, solutions-drivenAbout the RoleWe're looking for an Operations Manager & Executive Support who loves variety, solves problems fast, and keeps a growing consultancy running smoothly day-to-day. This role is perfect for someone with agency/consulting experience who enjoys responsibility, structure, and making everything "just work." This is an evolving role, every month can look slightly different. The list below reflects what's important right now.About what. AGWe are a digital consultancy based in Zurich with a global team of 50+ specialists and our clients range from innovative startups to large global brands.We build modern websites, digital products, and help our clients grow with smart, creative strategies.We deliver first-class quality with passion and commitment, always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence, we lead, embrace challenges, and shape progress together.Job requirementsYour Responsibilities (Operations Manager)Daily Business Operations & Admin Handle small client issues and support client emergenciesKeep day-to-day operations smooth and efficientPrepare offers and review proposals for qualityApprove smaller payments and keep internal processes cleanPrepare and coordinate audits and non-standard queries (e.g. tax, social security, etc.)People & TeamHandle team requests (special cases, perks, questions)Support small recruitment decisionsHelp maintain a positive team environmentOrganising anniversaries, gifts and personal celebrationsHyping the team, spreading our culture on every possible occasion Client Enquiries & OnboardingMonitor incoming enquiriesFollow up on new leads, ensure they are assigned to the right person internally and actioned immediately Support and coordinate the client onboarding journeyEnsure every new client starts with clarity and confidenceOffice Management (Zürich)Ensure the office runs smoothly — always stocked, organised, and functionalOrder supplies and manage vendor relationshipsOversee logistics, maintenance, and office improvementsManage subletting of rooms and handle related coordinationCreate an environment people enjoy coming toEvents & CultureOrganise regular aperos at our office Organise bigger Growth Club public events Organise offsites, internal workshops, and team eventsCoordinate logistics, bookings, and planningStrengthen company culture through well-run experiencesSocial Media & Website SupportKeep the website updated (content, basic edits, small changes)Support our social media presence with posts, updates, and consistencyCoordinate with the Founder and team on content when neededCross-Functional CollaborationWork closely with:Head of Delivery → deadlines, margins, operationsHead of Client Relations → client satisfactionTechnical advisors → quality & innovationFounder → focus, priorities, clarityYour Responsibilities (Executive Support)Founder Support & Priority ManagementManage, prioritise, and protect the Founder's calendar Proactively block focus time and remove low-value commitmentsPrepare the Founder for key meetingsFollow up on action items with internal and external teamCoordinate travel, events, and logisticsKeep an overview of all active initiatives and ensure nothing slipsInternal & External CommunicationDraft and send emails, Slack & Linear messages on behalf of the FounderHandle inbound requests and filter out noiseMaintain relationship "touch points" with team and clientsPrepare meeting summaries and ensure follow-up happensDecision SupportPre-read documents and synthesise key pointsFlag risks, issues, and decisions that need attentionDo quick research or analysis for the Founder when neededDocument & Information ManagementOrganise documents, contracts, and key company informationMaintain shared folders, templates, and knowledge basesPrepare slides, summaries, and short reportsMeeting & Workflow ManagementManage weekly/monthly rhythms and internal check-insTrack decisions and keep team members accountablePersonal Productivity SupportManage personal admin that indirectly affects work (basic scheduling, reminders, logistics)Help remove friction from daily routines so focus stays highYou're a Fit If You AreA sharp problem-solverComfortable juggling many small tasks without losing qualityStrong communicator who keeps teams aligned and can challenge, support and prioritiseSomeone who enjoys structure, responsibility, and impactComfortable owning operational decisionsAbility to perform even with limited information and guidanceExperienced in service business (8+ years, mid level)Digitally savvy and understanding of the digital domain (i.e. web development, digital marketing) A proactive attitude, attention to detail, and a drive to grow professionallyExperienced in Swiss business environment, incl. regulations and obligations of a Swiss AGMother tongue DE, fluent in CH-DE and ENWhy This Role ExistsOur Founder currently handles too much — Sales, Strategy, Growth, People, Operations, Finance, and more.You become the operational engine that frees him to focus on the highest-leverage work.The goal: free Luke to focus only on Strategy & Growth.What You GetWork closely with the Founder as the operational right handOwnership, responsibility, and autonomyA fast-moving environment with high growth ambitions A key role shaping a growing consultancyGrowth opportunity to learn new digital skillsPerks:Based in our beautiful office in Seefeld, Zurich.International, multidisciplinary team that values learning, improvement, and collaboration.25 days holiday allowance for full-time employees, plus public holidays off.Personal growth opportunities.Fair compensation and profit participation schemeHow to Apply:Apply directly via our website Send us your CV and a 1–3 min intro video in German (we recommend Loom or YouTube), where you explain what attracted you to this role and why we should hire you. Applications without the intro video will not be considered.Make sure you follow these steps, as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore, we will only consider applicants who really want the role. All doneYour application has been successfully submittedOther jobs