Field Operations Coordinator

vor 17 Stunden

Eastern Switzerland Nidecker Group Vollzeit

Role SummaryThe Field Operations Coordinator is responsible for ensuring the operational performance, reliability, and scalability of Equip Sport hubs. The role involves coordinating maintenance partners, monitoring station and equipment health, analysing operational data, managing inventory flows, and supporting hub launches.What you can expect in this role:1. Hub Operations ManagementMonitor station performance, equipment availability, and resolution of incidents (logs).Coordinate maintenance partners: planning, prioritisation, intervention follow-up, and quality control.Support installations, removals, station mapping and on-site inspections.Track and manage incidents such as theft, vandalism, broken stations, and missing equipment.2. Data Analysis & Performance TrackingTrack and analyse hub KPIs: station uptime, resolution rate, equipment turnover, log volume trends, etc.Maintain and improve dashboards across Hex, Mixpanel, and Notion.Identify operational trends, risks, and performance gaps.Prepare weekly and monthly operations reports with actionable insights.3. Process & Cross-Functional CoordinationApply and improve operational SOPs (installation, maintenance, inventory, incident management).Liaise with Customer Support, Supply, Developpers, and external partners.Document processes and contribute to continuous operational improvement.Support new hub rollouts, including physical mapping, hardware preparation, and launch coordination.4. Inventory & Supply OperationsMaintain inventory visibility for stations, electronic boxes, batteries, equipment, and spare parts.Track equipment movements: installations, repairs, replacements, and recycling.Coordinate logistics flows and support optimisation of supply processes.RequirementsTechnical SkillsStrong analytical skills and ability to interpret operational and performance data.Proficiency in Google Sheets, Mixpanel, Notion, and data analysis environments.Understanding of hardware systems (stations, batteries, etc.) is a strong plus.Experience working with external operational partners or maintenance teams.Soft SkillsExcellent organisational skills and ability to manage multiple hubs and priorities.Strong communication abilities in both French and English (bilingual required).Proactive, autonomous, and solution-oriented mindset.High attention to detail and reliability.Ability to work hands-on, adapt quickly, and drive continuous improvement.Profile1 to 3 years of experience in Operations, Hardware Operations, MaintenanceValid driver's license to travel for operational needs, this may be within Switzerland or our neighboring countriesCoordination, or Project Management.Experience in a startup, mobility, sports technology is an asset.Fully bilingual in French and English.Data-driven, structured, and comfortable working in a fast-paced environment.BenefitsWhat we offer:A unique opportunity to shape the future of sports accessibility.A collaborative and dynamic work environment.Personal Nidecker discount rate and access to B2B partner deals.The chance to work on impactful projects that bring communities together through sport.If you're ready to make a difference and lead the operational excellence of Equip Sport, we'd love to hear from you

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