ServiceNow CMDB and ITOM Expert

vor 3 Stunden

Zürich, Zürich, Schweiz Elize Partners Vollzeit

For one of our Clients, we are looking for an experienced ServiceNow CMDB and ITOM Expert. This will be as a Consultant on an initial 6-month contract.

Key Responsibilities

  • Own and manage the ServiceNow CMDB, ensuring alignment with ITIL and CSDM.
  • Lead and enhance Discovery across on-prem, network, and cloud environments.
  • Implement and maintain Service Mapping (Traffic-based, Tag-based, and Manual).
  • Manage and configure MID Servers.
  • Integrate CMDB data with ITSM processes (Incident/Change).
  • Perform regular audits, reconciliations, and data quality improvements.
  • Produce CMDB reports and insights for stakeholders.
  • Partner with IT teams and service owners to ensure the CMDB supports operational needs.

Skills & Experience

  • BSc in Computer Science, IT or related field.
  • 6+ years' hands-on experience with ServiceNow CMDB, Discovery, and Service Mapping.
  • Strong understanding of CSDM and CMDB data modelling.
  • Proficient in Discovery Patterns, Service Graph Connectors, IRE, and platform configuration.
  • Advanced JavaScript skills for ServiceNow customisation.
  • Good knowledge of networking protocols and Windows/Linux/cloud infrastructure.
  • Strong analytical, communication, and stakeholder-management skills.

ServiceNow Certifications

  • CIS-Service Mapping
  • CIS-Discovery
  • ITIL Foundation (preferred)

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