Senior Consultant Financial Services, Customer Experience

Job Description
Location: Zurich, Switzerland

Work Pattern Percentage: 80-100%

Shape the future of Switzerland's digital transformation

At Deloitte Digital, our vision is to be at the forefront of value creation by elevating how our clients interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Our technology and experience driven advisory and execution services create value for some of the most prominent names in Switzerland.

How you can make an impact

As a Senior Consultant Financial Services within Deloitte Digital, you will work with Switzerland's leading major and mid-market financial institutions to shape how they interact with their clients on a daily basis . Using agile and CX principles, you will conceptualize, design and deliver customer-facing digital products, analyze front office processes, or work alongside CRM specialists . Your responsibilities will include:

• Supporting our clients in conceptualizing and defining end-to-end customer experiences (based on user-centric methodologies) that align with business goals
• Engaging with various stakeholders to understand client needs & opportunities, ensure alignment with engagement objectives and report on progress
• Work with client stakeholders in sales, service, marketing and IT to analyze and design front-office processes, and translate them into concrete requirements
• Engage with end-clients to collect and analyze customer feedback, turning insights into actionable improvements
• Work in agile multidisciplinary teams to deliver both custom-built and platform-based digital products
• Be an intrapreneur and further shaping your personal and professional skillsets through engagement with initiatives you're passionate about

Who We Are Looking For

To be successful in this role, you should have:

• A Master's degree in finance, business/economics, digital management, or STEM subjects
• Prior work experience (3-4 years) in a transformative role at a financial institution, or in a consultancy / agency working for financial services
• Excellent presentation and communication skills with the ability to articulate business problems and digital solutions to stakeholders of different seniority levels
• Your English and German are spotless, French is a strong advantage
• Ability to work effectively with a variety of clients and in challenging situations, establishing credibility and trust with stakeholders
• You're a team player and able to collaborate closely with multidisciplinary teams such as designers, developers, business analysts, etc.
• You're excited by the value that digital solutions can unlock for users and businesses
• English and German are spotless. French is a strong plus.

Your Team

Join Deloitte Digital at an exciting time, as we take our fast-growing team to the next level - sitting at the intersection of Deloitte's business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries.

Careers at Deloitte. Choose your impact.

At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise , background and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energi z es you. At Deloitte, you can choose your impact.

In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organi z ations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn.

Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit

How to apply

We look forward to hearing from you Please click on "apply now" to submit a complete application, including CV, cover letter, references and degree certificates.

If you have any questions, please contact Jennifer at .

• We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don't hold yourself back - apply today.

We do not accept applications from recruitment agencies for this position.

Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom.

Requisition number: 20938