Manager Financial Services, Customer Experience

vor 2 Wochen

Zürich, Zürich, Schweiz Deloitte Schweiz Vollzeit CHF 120'000 - CHF 150'000 pro Jahr

Shape the future of Switzerland's digital transformation

At Deloitte Digital, our vision is to be at the forefront of value creation by elevating how our clients interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Our technology and experience driven advisory and execution services create value for some of the most prominent names in Switzerland.

How you can make an impact

As a Manager Financial Services within Deloitte Digital, you will work with Switzerland's leading major and mid-market financial institutions to shape how they interact with their clients on a daily basis. Using agile and CX principles, you will take the lead in the conceptualization, design and delivery of customer-facing digital products, analyze front office processes. Your responsibilities will include:

  • Lead the end-to-end delivery of CX and digital product engagements, ensuring alignment with client objectives and business outcomes
  • Take full ownership of project delivery, managing large-scale, multi-disciplinary teams across design, technology, and business functions to ensure seamless execution
  • Establish and maintain trusted, executive-level relationships with senior client stakeholders, acting as a strategic advisor on digital transformation, customer experience, and product strategy engagements
  • Champion agile project management practices, continuously improving delivery frameworks to enhance efficiency and quality
  • Mentor and develop team members and subject matter experts, building functional expertise and leadership capabilities within both client and partner organizations
  • Lead presentations and workshops with senior leadership, clearly articulating complex business challenges and digital solutions
  • Identify new business opportunities and contribute to growth initiatives within the Financial Services practice
  • Be an intrapreneur and further shape your personal and professional skillsets through engagement with initiatives you're passionate about within Deloitte
Who We Are Looking For To be successful in this role, you should have:
  • A Master's degree in finance, business/economics, digital management, or STEM subjects
  • 5-8 years of relevant work experience in a transformative role at a financial institution, or in a consultancy / agency working for financial services clients with evidence of delivering end-to-end projects in the relevant space
  • Ability to work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
  • Strong project management skills including agile development and ability to manage large-scale projects from brief to delivery
  • Excellent presentation and communication skills with the ability to articulate business problems and digital solutions to senior stakeholders
  • Competent in developing and nurturing functional expertise to lead and grow teams of experts with partner- and client organizations
  • Passion for the value that CX and digital solutions can unlock for users and businesses
Your Team Join Deloitte Digital at an exciting time, as we take our fast-growing team to the next level - sitting at the intersection of Deloitte's business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries Careers at Deloitte. Choose your impact At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energizes you. At Deloitte, you can choose your impact In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organizations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit How to apply We look forward to hearing from you Please click on "apply now" to submit a complete application, including CV, cover letter, references and degree certificates If you have any questions, please contact Jennifer at *We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don't hold yourself back - apply today We do not accept applications from recruitment agencies for this position Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom

  • Manager Financial Services, Customer Experience

    vor 2 Wochen

    Zürich, Zürich, Schweiz Deloitte Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Job DescriptionLocation:Zurich, SwitzerlandWork Pattern Percentage:80-100%Shape the future of Switzerland's digital transformationAt Deloitte Digital, our vision is to be at the forefront of value creation by elevating how our clients interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to discover,...

  • Senior Consultant Financial Services, Customer Experience

    vor 2 Wochen

    Zürich, Zürich, Schweiz Deloitte Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Job DescriptionLocation: Zurich, SwitzerlandWork Pattern Percentage: 80-100%Shape the future of Switzerland's digital transformationAt Deloitte Digital, our vision is to be at the forefront of value creation by elevating how our clients interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to...

  • Manager Parts Repair Customer Services

    vor 1 Woche

    Zürich, Zürich, Schweiz SR Technics Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    ZurichWork experienceCustomer service, hotlineFulltimeCode: 9037We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most...

  • Senior Service Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz SIX Group Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

    As part of SIX Financial Information, our IT organization supports business functions by ensuring an efficient delivery and operation of all IT-related services within the confines of global processes. In the event that the global process is not working as needed, the Service Manager is responsible for the process improvement. We are driven by customer...

  • Financial Close Manager – IT, Financial Services

    Vor 2 Tagen

    Zürich, Zürich, Schweiz RM Group (Switzerland) Vollzeit CHF 70'000 - CHF 120'000 pro Jahr

    Gefällt Ihnen dieser Job? Dann bewerben Sie sich jetzt.Financial Close Manager – IT, Financial Servicesthis is a long term contract opportunity to join our Switzerland based client in the Financial Services sector.Your TasksOwn, develop, maintain, and refine the detailed financial close calendar.Act as the operational lead during the close window,...

  • Financial Account Manager

    Vor 4 Tagen

    Zürich, Zürich, Schweiz Aon Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Financial Account Manager - Captive and Insurance Management (Switzerland)We are looking for an experienced Financial Account Manager to join our Captive and Insurance Management team in Switzerland on a full-time basis. This is an exciting opportunity to work as part of a dedicated team who are responsible for the day-to-day management of Captive...

  • Customer Experience Manager

    vor 7 Stunden

    Zürich, Zürich, Schweiz Swiss Re Vollzeit CHF 132'000 - CHF 198'000 pro Jahr

    Location: Zurich, Zurich, CHDrive transformative customer experiences and apply cutting-edge behavioural insights to revolutionize how insurers engage with their clients. Join our dynamic In Force Solutions team where your expertise will directly impact how leading Life & Health insurers across EMEA optimize their business strategies and customer...

  • Director (Strategy & Data/AI Transformation – Financial Services)

    vor 1 Woche

    Zürich, Zürich, Schweiz Artefact Vollzeit CHF 120'000 - CHF 250'000 pro Jahr

    Who/What is Artefact?Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact.With 1,800+ consultants, data scientists, and engineers...

  • Director (Strategy & Data/AI Transformation – Financial Services)

    vor 1 Woche

    Zürich, Zürich, Schweiz Artefact Vollzeit CHF 150'000 - CHF 200'000 pro Jahr

    Who/What is Artefact?Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact.With 1,800+ consultants, data scientists, and engineers...

  • Customer Operation Specialist

    Vor 6 Tagen

    Zürich, Zürich, Schweiz SIX Vollzeit

    SIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. Customer Operation Specialist Zurich...