Marketing & Sales Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About The Division:

The EAME Distribution Division manages Cat distribution across Europe, Africa, the Middle East, and Eurasia. The division provides clear guidance and support across all Cat dealers in the region to ensure their strong performance and their execution of the segment growth strategies. The division also delivers superior customer experiences, profitable services growth, and industry leadership.

About The Role:

Europe Distribution Region is looking for a driven and passionate Marketing & Sales Operations Representative to join the Southern Europe District team, covering the dealers CGT Italy, Teknoxgroup and BM Romania.

As a Marketing & Sales Operations Representative, you will collaborate with Cat Dealers and Caterpillar internal business partners to build capability, drive process improvement, and execute Marketing & Sales related strategies to improve customer experience, sales performance and drive growth. Bring your marketing, sales, digital, project management skills and analytical mind to ultimately develop solutions which support dealer profitable growth while meeting customer needs.

What You Will Do:

• Consult with dealers on ways to improve marketing and sales capabilities, sales performance and customer experience, supporting the overall business development process to ensure profitable growth, while meeting customer needs. 

• Advising on existing and potential customer experiences issues and improvement measures.

• Drive appropriate engagement within various levels of the dealership and Caterpillar internal partners to ensure project and initiative execution and enhance dealer capabilities and performance.

• Respond to inquiries and resolve problems regarding business plan execution, operational improvement, and achievement of targets, and act as facilitator and liaison between dealers and appropriate Caterpillar subject experts.

• Govern dealer execution of the programs that increase sales and improve customer experience.

• Manage communications on Marketing & Sales updates with Dealers and internally.

• Keep up with market, industry and technology trends affecting the business and competitive environment.

Qualifications / Experience:

• A completed university degree in Marketing, Business Management or related field.

• Must be proficient in English and Italian.

• Customer focus: ability to create customized customer solutions.

• Value Selling: ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs

• Project management: strong, proven experience in project management, stakeholder management, strategy execution and governance.

• Effective Communications: strong, proven interpersonal skills including public presentation proficiency and ability to earn trust and credibility with senior dealer management teams.

• Relationship Management: strong skills working with people from different backgrounds and cultures, and the ability to influence and resolve differences and issues, ability to establish and maintain healthy working relationships.

• Problem Solving: ability to apply knowledge of problem solving appropriately to diverse situations.

What we offer: 

At Caterpillar, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training, relatable mentors and development opportunities, as well as competitive compensation and benefits packages.

You power our success, and we are committed to empowering yours.

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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