Operations Coordinator

vor 2 Wochen

Geneva, Schweiz CHANEL Vollzeit

 As part of the four-person Operations team, you will participate in the coordination of administrative, supply, and logistics flows between the distribution center, internal/external clients, and divisions, ensuring full visibility and daily follow-up of ongoing activities and events. Your main tasks will be as follows: Manage and coordinate all administrative processes related to sales operations • Oversee and follow up on customer orders from receipt to delivery • Maintain and update customer databases and sales and retail prices records • Collaborate closely with field sales teams and key stakeholders across divisions, regions and markets • Contribute to overall customer satisfaction by responding promptly to inquiries (phone and email) • Prepare sales reports and analyses for the department • Support the continuous improvement of administrative procedures • Participatein product launches in close collaboration with Marketing and Commercial departments • Support event coordination by adapting transport plan accordingly •Validate & codify intercompany and suppliers' invoices • Act as a point of contact for retail stores and boutiques • Process and invoice Purchase & sales orders • Track incoming goods and manage customs clearance and freight invoices • Plan and follow up on national and international logistics flows • Coordinate supply chain and logistics activities between markets and divisions, ensuring smooth communication and operational efficiency. Using KPi’s and dashboard • Manage and coordinate transfers, quality and aged stock flows (reverse logistics) • Guarantee daily visibility and monitoring of key events and activities across the three divisions (Fashion, Fragrances & Beauty, Watches & Fine Jewelry) • Demonstrate strong prioritization and stress management skills to ensure smooth execution in a dynamic environment What you bring: •Client-oriented with a strong team spirit • Well-organized to efficiently track files and requests • Precise and rigorous in task execution • Pragmatic, structured, methodical, and proactive • Excellent interpersonal skills; able to work collaboratively to address both internal and external client needs • Strong service mindset, acting as the client's voice within the organization • Strong organizational skills and ability to manage priorities and stress effectively • Analytical and synthetic thinker, able to step back and maintain an overview of all processes • Able to ensure daily operational visibility and event follow-up across all three divisions Your profile: • Master's degree from management/engineer School or equivalent in Supply Chain • Minimum 3 years of relevant professional experience • Native French speaker • Good command of English (minimum B2 level) • Proficiency in Spanish & Portuguese is an asset • Excellent command of standard IT tools • Strong analytical skills and ability to work effectively with Excel data • Experience with ERP systems (Microsoft Dynamics AX is a plus)

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