End User Services Specialist

vor 13 Stunden

Aubonne VD, Waadt, Schweiz Merck Group Vollzeit

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Your Responsibilities

  • Focus on information technology infrastructure .
  • Develop, implement, and maintain new and existing applications, systems architecture, and network systems.
  • Configure, install, maintain, and upgrade computer systems hardware and software.
  • Administer and maintain security of operating systems, including restoring files and providing operational support for the organization's information systems.
  • Impact the effectiveness of your work team through the quality of services or information provided; typically act as an informal resource for less experienced colleagues.
  • Identify key issues and patterns and spot new, less obvious solutions.
  • Be accountable for the quality of your own work; provide solutions to problems based on practice, existing precedents, or procedures.
  • Use discretion to modify work practices and processes to achieve results or improve efficiency; complete work with a limited degree of supervision.

Your Profile

  • Requires proficiency through formal and job-related training and considerable on-the-job experience.
  • Typically reports to a Manager role or Project Manager role, based on organizational setup; may have a lead person for day-to-day guidance.
  • Deep technical knowledge of specific systems (Infrastructure) and IT Services (EUS/GSD).
  • In-depth troubleshooting skills.
  • Responsiveness and customer focus.
  • Experience with technical documentation and knowledge management.
  • Understanding of Security & Quality standards.

What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

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