Customer Service Specialist

Job Description
As a GSM-R Radio Engineer in Zürich& Belp, you'll be part of a dynamic team focused on enhancing railway communication, particularly for SBB in Switzerland. Embrace a hybrid work model, splitting your time between the office in Zürich, our test lab in Belp, and on-site installations. You'll engage in hands-on activities like installation, commissioning, and troubleshooting (incl. SW Upgrades; logfile and protocol analyses), all while collaborating closely with experienced radio engineers and subcontractors.

The role entails participating in emergency standby services, approximately every six weeks, ensuring the safety and reliability of railway networks. You'll conduct end-to-end testing, software updates, and interact with customers, which brings meaningful challenges and rewards.

Enjoy long-term job security with exciting projects leading towards the future of railway communication (FRMCS). Our close-knit team values collaboration, making your contributions impactful in a supportive and engaging environment. Join our dedicated on-call service team, providing emergency support and shaping the future of railway communication

How You Will Contribute And What You Will Learn

• Act as the key liaison with railway customers, enhancing their experience in Radio Access technologies across all service areas.
• Focus on maintenance and care activities
• Troubleshoot and replicate errors in the lab to improve product functionality and significantly boost customer satisfaction.
• Conduct comprehensive site audits and surveys, ensuring service delivery meets both quality standards and safety compliance.
• Use advanced measurement equipment to gather data for identifying and resolving network issues effectively on-site.
• Coordinate efforts with subcontractors and third-party suppliers to ensure smooth project execution and effective communication.
• Engage in FRMCS pilot projects, offering innovative solutions while collaborating with R&D teams for future advancements.
• Collaborate closely with a tight-knit team to test software updates, analyze network performance, and significantly enhance user experiences.

Key Skills And Experience

• Diploma/Master in telecommunication/electrotechnology or similar
• Fluent in English and German (minimum C1 level); French is a plus
• Minimum 5 years of Radio Access experience with strong 2G GSM-R knowledge
• Experience in commissioning, integration, and testing of Nokia Base stations and related systems
• Proficient in troubleshooting and performing software updates on radio equipment on-site
• Experience adhering to railroad-specific safety regulations (GSM-R)

It would be nice if you also had:

• Familiarity with 5G Radio and FRMCS
• Experience in leading and coordinating subcontractors
• Ability to work independently and collaboratively in mixed local and virtual teams
• Experience with Nokia GSM-R environment e.g. Nokias Base station Talk-Family, Flexi Multiradio 10, BTS / BSC/ RNC/ MSC / Node B / NetAct'/MantaRay.

Important
: Availability for night and weekend work and participating in local on-call service (6-8 assignments per year) is necessary for the role.

About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.