Sales Support Specialist

vor 2 Wochen

Baden AG, Aargau, Schweiz Accelleron Industries Vollzeit CHF 60'000 - CHF 90'000 pro Jahr

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

In this role you will be responsible for order processing, in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment & Project Management.

Your Responsibilities:

  • International service center support, including oral and written communication in English and German (ideally also in other foreign languages), German is a must requirement
  • Technical and commercial order processing in the IT processing system (SAP)
  • Preparation and follow-up of quotations
  • Processing of e-business transactions (purchase orders, order confirmations, and invoices)
  • Organization and coordination with logistics and workshop regarding the completion of materials to be delivered
  • Creation of export and transit documents in the electronic customs processing system (SAP GTS)
  • Provision of shipping documents and assignment of transport orders to freight forwarders
  • Invoicing of shipments and creation of credit/debit notes
  • Monitoring of accounts receivable and supporting accounting with dunning processes
  • Handling of letters of credit in cooperation with the finance department
  • Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.)
  • Organization and monitoring of return shipments
  • Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.)
  • Ensuring continuous process improvement
  • On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability)

Your Background:

  • Commercial or technical apprenticeship with additional training in a commercial field
  • Several years of professional experience
  • Interest in technology, particularly in turbochargers
  • Fluent English and German
  • Good Knowledge of SAP (SD-Module) and MS-Office
  • Excellent planning and organizational skills
  • Sense of responsibility and commitment
  • Communication skills and customer orientation
  • Flexibility and ability to work in a team
  • Willing to perform emergency service according to the operation schedule

Your Benefits:

  • Canteen
  • Childcare
  • Modern office, smart working
  • Flexible working model
  • Attractive holiday plan
  • Employee assistance program

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website

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Job Family Group:

Marketing, Sales, Product Management

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