Sales Customer Support Specialist m/f/d

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
In this role you will be responsible for Order Processing in Accelleron's High Speed Division based in Baden, Switzerland. Together with our great team you will ensure positive customer experience throughout the entire Ordering and Forecast process. In this position, you will be reporting to the Head of Order Processing & Commercial Management.

Your Responsibilities

• Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash.
• Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs.
• Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially – laying the foundation for smooth operations.
• Collaborate closely with the logistics team to make sure our customers receive their deliveries on time.
• Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers.
• Maintain and regularly update customer platforms – keeping digital touchpoints clean, current and reliable.
• Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication – both written and verbal.
• Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution.
• Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step.
• Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations.
• Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.
• Use project management skills to analyze data, identifying ways to improve service and efficiency.
• Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices.
• Keep track of outstanding customer payments and work toward timely resolution – with a focus on maintaining strong customer relationships.

Your Background

• Commercial or technical apprenticeship with preferably bachelor's degree in economics or in a related field (Sales, Order Management, Project Management)
• Several years of professional experience
• German and English skills are a must, other languages of advantage
• Experience in order processing SAP R/3 SD Module & preferable in S4Hana
• Interest in technology, particularly in turbochargers
• Ability to manage multiple tasks and set priorities including long and short-term orders / projects.
• Results oriented with the demonstrated ability to apply problem-solving skills in ambiguous situations
• Strong cross function coordination skills and good inter-personnel communication skills, teamwork spirit required.
• Self-motivated personality
• Excellent written, verbal communication and presentation skills with ability to effectively communicate.
• Advance knowledge of MS Excel is preferable.
• Advance knowledge of Power BI Reports is preferable.

Your Benefits

• Canteen
• Childcare
• Modern office, smart working
• Flexible Working Model
• Attractive holiday plans
• Remote Work Policy
• Employee Assistance Program

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website
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Job Family Group
Marketing, Sales, Product Management