D365 Customer Insights Developer

vor 3 Stunden

Zürich, Zürich, Schweiz EPAM Systems Vollzeit

We are seeking an experienced D365 Customer Insights Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules.

Responsibilities

  • Configure and customize D365 Sales module in alignment with business requirements
  • Develop solutions using Dynamics 365 Customer Insights – Journeys (CI-J) to enable robust customer engagement capabilities
  • Work closely with business stakeholders to understand requirements and translate them into technical solutions
  • Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes
  • Troubleshoot, debug and optimize existing solutions to ensure system performance and scalability
  • Perform regular system testing, updates and enhancements, adhering to best practices in D365 development
  • Collaborate with cross-functional teams to ensure seamless integration of D365 solutions with other business applications
  • Create technical documentation, including configuration guides, design specs and user manuals

Requirements

  • Proven hands-on experience in configuring and developing within the Dynamics 365 Sales module
  • Strong knowledge of the Customer Insights – Journeys module and its features
  • Ability to create, deploy and manage flows to automate and streamline business processes
  • Understanding of Dynamics 365 ecosystem and how its modules interconnect
  • Solid grasp of Microsoft Dataverse, plugins, workflows and custom entities
  • Basic integration knowledge of D365 with other Microsoft tools and third-party apps (e.g., Power Apps, SharePoint)
  • Strong problem-solving and debugging expertise with a keen eye for detail
  • Excellent verbal and written communication skills to collaborate effectively with both technical and non-technical teams

Nice to have

  • Microsoft Certified: Dynamics 365 [Specific Functional Certification like "Sales Functional Consultant Associate" or Customer Insights-related certification]
  • Experience in deploying and managing marketing automation solutions in Customer Insights – Journeys
  • Knowledge of customer engagement strategies or CRM workflows to optimize business outcomes
  • Experience in agile or scrum development environments

We offer

  • 5 weeks of vacation
  • EPAM Employee Stock Purchase Plan (ESPP)
  • Enhanced parental leave
  • Extended pension plan
  • Daily sickness allowance insurance
  • Employee assistance program
  • Global business travel medical and accident insurance
  • Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
    • All benefits and perks are subject to certain eligibility requirements

  • Please note that any offers will be subject to appropriate background checks

  • We do not accept CVs from recruiting or staffing agencies

  • For this position, we are able to consider applications from the following:

    • Swiss nationals
  • EU/EFTA nationals
  • Third-country nationals based in Switzerland with an appropriate work permit
  • Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits

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