Night Auditor
vor 2 Wochen
Night Auditor (m/f/d)
Location: Appenzell
Type: Permanent position
Start date: By arrangement
Salary: 4,600-4,700 CHF (brutto) + 13th month
Main Responsibilities
- Provide knowledgeable and professional service to guests, with a thorough understanding of the hotel and local area.
- Manage guest check-ins, including data entry in Shiji and confirmation of reservations.
- Issue and manage electronic room keys in line with hotel security policies.
- Use effective sales techniques and actively promote upgrades and additional services, even without system prompts.
- Welcome, book, and process payments for walk-in guests.
- Handle credit cards, cash, and foreign currency transactions professionally, including currency exchanges.
- Post charges to guest accounts and apply discounts for owners and contracted partners.
- Review outlet reports for accuracy.
- Take responsibility for daily closing procedures and credit card reconciliations.
- Process fixed charges and vouchers.
- Prepare and distribute relevant departmental reports.
- Ensure compliance with hotel, LQA, and CMS standards.
- Operate the fire alarm system when required.
Your Profile
- Completed hotel management training or hotel school qualification preferred.
- Previous reception/front desk experience, ideally in a 5-star property.
- Strong knowledge of front desk operations and a high level of numerical accuracy.
- Fluent in German and English, both written and spoken; additional languages are an advantage.
- Confident user of hotel property management systems.
- Broad general knowledge, innovative thinking, and strong emotional intelligence.
- Organised, service-oriented, and able to work independently.
- Trustworthy with strong negotiation skills.
- Comfortable handling stressful situations with composure.
- Well-presented with a professional appearance.
We Offer
- A central living and working location between Zurich and St. Gallen in the charming Appenzell region.
- The chance to be part of an exceptional resort opening with two international hotel brands.
- Above-average salary.
- 50% discount in hotel restaurants.
- Special rates for stays in Hotellerie Suisse properties.
- Appenzeller employee card.
- Modern team lounge with a wide range of food, beverages, and relaxation areas.
Job Type: Permanent
Pay: CHF4' CHF4'700.00 per month
Application Question(s):
- What is your level of German?
- What is your level of English?
- How many years of night auditor experience do you have?
Work Location: In person
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