Otisline – Agent Call Center

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Otisline – Agent Call Center Trilingue (m/f/d)

Rejoignez Otis, le leader mondial des ascenseurs et escaliers mécaniques, et faites partie d'une équipe dynamique dédiée à l'excellence du service client.

Nous recherchons un Agent Call Center trilingue (français, allemand, anglais) pour notre centre Otisline à Fribourg. Si vous êtes passionné par la relation client, que vous aimez résoudre des problèmes et travailler dans un environnement stimulant, cette opportunité est faite pour vous

Vos missions

• Répondre aux appels entrants des clients et partenaires avec professionnalisme et empathie.

• Gérer les demandes de dépannage, maintenance et informations générales.

• Coordonner les interventions techniques en collaboration avec nos équipes sur le terrain.

• Assurer un suivi rigoureux des dossiers dans notre système interne.

Votre profil

• Trilingue (Maîtrise oral et écrit) : Français, Allemand, Italien

• Expérience confirmée en service client ou centre d'appels un plus, mais pas obligatoire.

• Excellentes compétences en communication et sens du service.

• Capacité à travailler sous pression et à gérer les priorités.

• À l'aise avec les outils informatiques et les systèmes CRM.

Ce que nous offrons

• Un environnement international et innovant.

• Une formation complète à nos outils et processus.

• Des opportunités de développement professionnel au sein d'un groupe leader.

• Un package attractif et des avantages sociaux compétitifs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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