Technical Support Engineer

vor 2 Stunden

Basel, Basel-Stadt, Schweiz Swiss Himmel Vollzeit CHF 45'000 - CHF 75'000 pro Jahr

DSS / Field Services Engineer

Role Overview

Deskside Support Engineers provide frontline technical support for desktop environments. Responsibilities include deployment of desktops/laptops, installation and configuration of physical server/network equipment, application setup, troubleshooting, incident resolution, and request handling.

Onsite – Basel - 5 days

Client:
Leading global pharmaceutical company

German Mandatory - Entry-level Position

Key Responsibilities

  • Break-Fix & End User Support
    : Deliver day-to-day troubleshooting and support for Windows workstations and mobility devices.
  • Hardware & Software Installation
    : Configure and maintain desktops, laptops, servers, and specialized devices to ensure usability.
  • SCCM & O365 Expertise
    : Practitioner-level knowledge in SCCM 2012 and Office 365 administration.
  • Manufacturing IT Support
    : Assist shop-floor handhelds, rugged tablets, scanners, and lab/manufacturing PCs.
  • Data Collection & Preservation
    : Support migrations and eDiscovery activities.
  • Smart Hands & Feet Support
    : Assist technology teams with on-site tasks, including rack-and-stack operations.
  • Vendor Coordination
    : Manage physical access for vendors, cable patching, and printer services continuity.
  • Network & Connectivity
    : Ensure LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice services availability.
  • Advanced Troubleshooting
    : Identify root causes of incidents across IT devices and mobility platforms.
  • IT Asset Lifecycle Management
    : Oversee asset collection, secure storage, imaging, allocation, recovery, disposal, and updates.
  • Manufacturing/Lab IT Systems
    : Support specialized equipment in clean room and GMP/GxP environments.
  • Power Shutdown Management
    : Handle maintenance activities, including safe shutdown of data center devices.

Qualifications

  • Analytical & Troubleshooting Skills
    : Strong problem-solving capabilities with advanced technical depth.
  • Communication Skills
    : Ability to collaborate across teams and OEMs on high-priority issues.
  • Windows Expertise
    : Deep understanding of MS Windows OS and MS Office applications.
  • Customer Support Orientation
    : Proven ability to deliver high-quality end-user support.
  • Experience
    : Minimum 2 years in desk-side support services.
  • Networking & Infrastructure Knowledge
    : Basic understanding of networks, telecom, compute, and storage.
  • MacOS & iOS Administration
    : Advanced skills in imaging, deployment, and endpoint management.
  • Mobile Device Support
    : Advanced knowledge of mobile platforms and device troubleshooting.
  • Policy & Certificates
    : Basic understanding of user certificates, keychains, and policy management.

Education & Certifications

  • Diploma or Degree in IT
  • ITIL Certification
    (preferred)
  • Additional certifications in desktop, server, or mobility support are advantageous.

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