Operational Account

Eurovision Services is seeking a highly motivated
Operational Account & Service Manager
to become part of our Operations Team in
Geneva, Switzerland.

ABOUT THE ES OPERATIONS TEAM

The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.

MAIN RESPONSIBILITIES OF THIS POSITION

Account Management:

• Acting as the main point of contact for key customer accounts on all operational matters
• Ensuring outstanding service delivery by understanding customer needs and expectations
• Guaranteeing the fulfilment of all account-related deliverables
• Providing clear, consistent communication with both internal and external stakeholders.
• Collaborating closely with the Network Manager to prepare projects and allocate technical resources.
• Coordinating with relevant Operations teams for smooth service delivery.
• Taking on a project manager role when required by specific events.
• Initiating account-related projects and handing them over to the PMO when applicable
• Tracking and reporting account costs

Service Management:

• Applying project management principles to set up and deliver assigned projects.
• Validating project team resources in coordination with the Head of Service Management when needed.
• Monitoring and reporting project costs as part of the project team.
• Structuring and distributing project/event information clearly for internal use (handover documentation).
• Collecting and coordinating all necessary project inputs (Rate Card, Rights Management, contacts, etc.).
• Preparing and sharing Program Offers with ES clients and managing bookings.
• Defining technical requirements for events and transmissions.
• In some cases, planning and overseeing the setup of international distribution networks.
• Collaborating with PMO to validate and prepare Major Events.
• Supporting the Network Manager with future planning, resource optimization, and network occupancy.
• Planning transmissions by:
• Assessing customer requests.
• Reviewing network usage and capacity.
• Procuring additional resources if needed.
• Ensuring efficient allocation of internal resources.
• Tracking and reporting event-related costs for each account.
• Working closely with subsidiary offices for seamless coordination.
• Monitoring supplier performance and reporting feedback to Procurement.
• Ensuring service delivery aligns with customer and supplier contracts.
• Collaborating with Marketing for product feedback, new product insights, and related communications.
• Depending on experience, taking on flexible roles as required by specific projects (e.g., shift work, rotations).

YOUR KNOWLEDGE AND SKILLS

• Relevant experience in the field of broadcasting or broadcast/customer servicing with proven track record of the management of complex broadcast operations
• Effective planning, coordination, and delivery of complex service and project initiatives
• Strong client relationship management, focused on high service quality and customer satisfaction
• Proven ability to manage and control budgets, with solid financial reporting skills
• Understanding of technical requirements for broadcast transmissions and live events
• Efficient planning and allocation of internal and external resources
• Oversight of supplier performance and service contract management
• Proficiency with project management and collaboration tools (Excel, Jira, MS Project, CRM platforms)
• Excellent customer service orientation
• Highly organized, self-driven, and adaptable, able to work independently with minimal supervision
• Strong communication and interpersonal skills, effective in cross-functional and remote teams
• Fluent in English
• Knowledge of French or Spanish is a plus

ABOUT EUROVISION SERVICES

With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don't happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.

This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services