Account Manager, Partner Success, Middle East and North Africa

Please Note: This role requires the ability to work on site 3 days per week per company policy.

The World Economic Forum is the premier international organization for public-private cooperation, uniting the most influential leaders to shape global, regional, and industry agendas.

The Partner Success team, part of the Regional Business team, focuses on delivering the outstanding quality of engagement to the 900+ Forum Partners, seamlessly across all industries and geographies.

We are currently searching for a Partner Success Specialist (Account Manager), who will focus on building and reinforcing relationships with the Partner Representatives of the Forum Partner companies (accounts) within the Middle East and North Africa region.

Responsibilities include:

· Act as key point of contact on delivering the Partner Engagement plans and strategies for the assigned portfolio of Partners

· Onboard new Partners into the Forum ecosystem (including, but not limited to, the Forum digital ecosystem) by building strong working relationships with Partner Representatives and by ensuring the appropriate information is diligently documented in Forum systems including Salesforce

· Facilitate engagement of Partners according to defined engagement plans across the spectrum of Forum's communities and initiatives.

· Monitor Partner news and health to flag potential risks for engagement with the Forum and manage, document, and communicate detected risks and associated mitigation plans within the Forum

· Contribute to the Partner engagement opportunity processes, including Partner upgrades (upsells)

· Contribute to Partners' and prospective Partners' participation in events invitation and registration process, participant agendas, speaking roles and logistics

· Manage contracts and invoicing, and follow up on unpaid invoices when required

· Contribute to identifying areas of process optimisation and automation to ensure a flawless Partner engagement experience

· Leverage digital tools and platforms to improve internal and external communications in a streamlined and consistent way across teams, and identify and implement solutions to improve the operational efficiency of the team

· Ensure smooth offboarding of Partners, when required.

To be successful, an Account Manager / Partner Success Specialist should:

· Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their region and industry sectors

· Monitor and proactively manage partner retention and engagement metrics, build and execute plans to course-correct when needed

· Ensure a 'One-Forum' approach, with internal product teams, Centres and Regional Business teams to deliver a superior Partner engagement experience to the assigned portfolio of Partners

Preferred Requirements and Experience:

· Bachelor's degree or equivalent

· At least 3 years of professional work experience

· Successful track record in account management or business relationship development, including proven ability to engage with accounts

· Excellent communication skills and command of English; fluency in another language is a plus

· Experience in use of data analytics and reporting to drive performance and change management; proven ability to build narratives and deliver insights from data sets

· Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, work collaboratively in a team

· Digital mindset and capabilities.

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change