Customer Relationship Manager

Vor 3 Tagen

Allschwil, Basel-Land, Schweiz Swiss Aviation Software Vollzeit CHF 90'000 - CHF 120'000 pro Jahr

We're looking for a motivated new colleague to join us. Excited to grow together? Let's talk

Tasks

  • Build and maintain strong relationships with AMOS customers
  • Share updates on Swiss-AS strategy, product features, and roadmap
  • Conduct regular customer reviews to assess satisfaction and growth potential
  • Log customer interactions in CRM for transparency and collaboration
  • Recommend tailored support based on customer needs
  • Contribute to communications like mailings, surveys, and events
  • Represent customer feedback in cross-functional discussions
  • Stay informed on industry trends to enhance engagement
  • Support annual customer service goals of Swiss-AS

Benefits

  • Diversity programmes
  • Flexible workhours and part-time working models
  • Remote working (e.g. from home)
  • Subsidized parking or public transport
  • Paid maternity and paternity leave
  • Company health management
  • Flight benefits
  • Attractive company pension scheme

Requirements
Top criteria:

  • Experience in aircraft maintenance and industry software
  • Strong interpersonal and communication skills; German is a plus
  • Proven track record in customer relations and supplier management
  • Strong interpersonal skills and the ability to think in solutions.
  • University Degree (preferred)
  • English is Mandatory: Excellent written/verbal communication and presentation skills (additional languages are of advantage, especially german is a plus)
  • An in-depth knowledge of AMOS
  • Be ready to lift the challenge to maintain the market-leading position of Swiss-AS and AMOS
  • Knowledgeable in MS Office applications Excel, Word and PowerPoint, proficiency in CRM software products (e.g., Zoho, Salesforce, Microsoft Dynamics, etc.).
  • Be a team player, flexible, proactive and able to work independently in a fast-paced environment
  • Actively participate in the continuous improvement of CRM and Company processes
  • Willingness to travel (10-15%)

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