Facility & Hospitality Services Manager

We are seeking a dynamic and experienced Facility & Hospitality Services Manager to oversee the operations and maintenance of a portfolio of buildings. This role is integral to the Facilities Management function, focusing on asset operations, repair coordination, and investment plans in collaboration with property management teams.

This role will involve managing a small team of professionals tasked with diverse responsibilities ranging from conferencing, events and meetings. In addition to general building management, you will be responsible for the complete workplace experience, which includes overseeing hospitality services and document management for clients.

Key Responsibilities:

• Client & Guest Relations: Ensure seamless client and guest interactions, including Front of House, janitorial, food and beverage, event coordination, and document management
• Team Leadership & Development: Provide leadership, training, mentoring, and performance feedback. Oversee recruitment and staff development
• Budget & Financial Management: Manage operating budgets and track financial performance, ensuring goals are met and reporting on variances
• Facility Operations & Maintenance: Coordinate maintenance and repairs with vendors and contractors to ensure optimal facility performance
• Quality Assurance & Compliance: Conduct inspections and audits to ensure compliance with regulations and identify operational improvements
• Project Management: Oversee small site-specific projects, ensuring timely and budget-friendly completion
• Vendor & Third-Party Service Management: Manage vendor relationships, overseeing procurement, invoicing, and service delivery
• Workplace Safety & Health: Implement health and safety procedures to maintain a secure working environment
• Process Improvement: Continuously enhance operational processes for increased efficiency
• Operational Problem-Solving: Resolve complex operational issues using extensive facilities management knowledge
• Staff Coordination: Organize daily staff activities, set schedules, and meet deadlines while fostering cross-training
• Stakeholder Engagement: Maintain positive client relationships, address concerns, and conduct meetings on facility issues
• Operational Leadership: Lead by example, influencing teams to adopt new approaches while adhering to policies

Candidate Profile:

• Experience & Education: 5-8 years of relevant experience in facilities management or hospitality, with a preference for a bachelors degree
• Language Proficiency: Fluency in both English and German is essential, French would be an added bonus
• Leadership Experience: Proven success in senior management roles within the facilities management or coming from the hospitality sector
• Business savvy: You have a very strong understanding of facilities management or F&B operations and have managed extensive budgets for facility services or corporate hospitality
• Certifications: Relevant certifications in facilities management or hospitality are an absolute must
• Staff Development: You enjoy recruiting, training, coaching new team members and excel at performance management, with a strong focus on performance based work culture and keeping employees engaged and happy
• Standards Knowledge: 5-Star standards is what you live and breathe
• Problem-Solving & Leadership: Strong leadership skills with the ability to handle complex information, set expectations, and resolve issues effectively
• Organizational Skills: Excellent organizational abilities and a solution-oriented approach to challenges

If you are a motivated and experienced Facility & Hospitality Services Manager looking to work for a leading global company with strong values and love a challenge, wed love to hear from you Apply now