Customer Billing and Booking Administrator

Date Posted:

Country:

Switzerland

Location:

Route de Moncor 12, CP 1136, 1701 Fribourg

Job Summary:

The Customer Billing and Order Booking administrator will manage the process of order booking and invoicing, ensuring accurate and timely billing for elevator installations, maintenance services, and repairs. This role will be critical in supporting the finance team by ensuring all customer orders are booked accurately and customer accounts are managed effectively. The ideal candidate will possess strong attention to detail, excellent customer service skills, and the ability to manage multiple tasks efficiently.

Key Responsibilities

Customer Billing:

• Prepare and issue invoices for maintenance contracts, installations / Modernizations, and repairs.
• Ensure invoices align with contracts, quotes, and any additional work performed.
• Resolve billing discrepancies by liaising with internal teams and customers, ensuring swift and satisfactory resolutions.

Accounts Receivable:

• Monitor customer accounts to ensure timely payments and follow up on overdue invoices.
• Maintain accurate records of billing transactions and payment history.

Customer Communication:

• Respond to customer inquiries regarding billing and orders, providing clear and concise information.
• Handle customer escalations related to billing issues, ensuring a high level of customer satisfaction.

Process Improvement:

• Identify areas for process improvement in order booking and billing operations, recommending and implementing changes to increase efficiency and accuracy.

Compliance and Documentation:

• Ensure all order booking and billing processes comply with company policies and industry regulations.
• Maintain organized and up-to-date records of all customer orders, invoices, and payments.

Qualifications

• Proven experience in billing, accounts receivable, or order management, ideally within the construction, manufacturing, or elevator industry.
• A very good work proficiency in German and English. French is a plus.
• Strong proficiency in accounting or ERP systems, and advanced knowledge of Microsoft Excel.
• Excellent attention to detail, organizational skills, and ability to manage multiple tasks effectively.
• Strong communication and customer service skills, with the ability to work cross-functionally.
• Problem-solving skills to handle disputes or discrepancies with orders or billing.

Application Process:

Candidates should submit a resume and cover letter detailing their experience in billing, order management, and customer service.

This job description highlights the key functions of managing customer billing and order booking, which are essential to maintaining smooth financial operations in your elevator business.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click

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Become a part of the Otis team and help us #Buildwhatsnext

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us