Director / Associate Director, Client Success (B2B)

Job Type

Full-time

Description
About Gifthealth
Gifthealth is a patient access solution that unifies the prescription journey from provider to patient—combining access, fulfillment, and patient services into one frictionless, branded experience.

Our Digi+Hub model merges digital pharmacy speed with flexible hub services, helping more patients get on therapy faster, stay on therapy longer, and deliver better outcomes for brands and providers alike. Gifthealth operates dispensing pharmacies and a nationwide partner network to deliver consistent on-therapy outcomes at scale.

Position Summary
In this client leadership role, you will oversee one of Gifthealth's most complex and strategic manufacturer programs—an enterprise-scale initiative that integrates 20+ external partners across pharmacy, telehealth, data, technology, and logistics.

As Director / Associate Director, Client Success, you will serve as the central point of accountability for program delivery, governance, and performance—ensuring seamless coordination between Gifthealth, the client, and all partner organizations.

You'll lead cross-functional execution to deliver a unified, compliant, and high-performing patient access program while driving operational excellence, efficiency, and continuous improvement. This role requires a balance of strategic vision and hands-on execution to manage dynamic relationships, evolving program requirements, and measurable business outcomes.

Title will be determined based on candidate experience and qualifications.

Key Responsibilities
Client & Partner Leadership

• Serve as the primary point of contact for the client and 20+ external partners, managing day-to-day relationships and ensuring alignment, transparency, and accountability.
• Establish and maintain strong governance frameworks across all participating entities, fostering collaboration and proactive issue resolution.
• Anticipate risks, identify interdependencies, and ensure all partners deliver on time and to quality standards.

Program Management & Delivery

• Oversee end-to-end program operations, translating strategic direction into clear, actionable workstreams across internal teams and partner organizations.
• Coordinate with Operations, Clinical, Product, Engineering, and Data teams to ensure consistent, compliant, and high-quality delivery.
• Monitor performance metrics (dispense accuracy, turnaround time, adherence, satisfaction, etc.) and implement improvement initiatives to optimize outcomes.

Operational Excellence & Performance

• Lead regular business reviews and performance updates with the client and key partners.
• Track program KPIs, budgets, and service-level agreements (SLAs) to ensure operational and financial targets are achieved.
• Identify, scope, and implement process and technology improvements that enhance efficiency and scalability.

Strategic Enablement & Growth

• Capture learnings and best practices to shape future partner frameworks and enterprise program models.
• Support expansion planning, new product onboardings, and additional brand integrations under the same or similar program structures.
• Serve as a strategic advisor to internal leadership on optimizing cross-partner collaboration and client satisfaction.

Qualifications

• Bachelor's degree in business, healthcare administration, pharmacy, or a related field; Pharmacy Technician or CPhT license a plus.
• 5+ years of experience in account management, client services, or program management within pharmacy, healthcare, or specialty hub services.
• Proven success managing pharmaceutical manufacturer partnerships or supporting patient support programs including fulfillment, affordability, or adherence initiatives.
• Strong understanding of pharmacy operations, distribution models, and the pharmaceutical commercialization process.
• Demonstrated ability to build and maintain strong client relationships, serving as a trusted point of contact for day-to-day program execution.
• Experience leading cross-functional teams across operations, product, clinical, and technology functions to execute complex initiatives.
• Strategic thinker with strong problem-solving skills and the ability to anticipate challenges and implement proactive solutions.
• Excellent communication and presentation skills, capable of conveying information and updates to diverse audiences, including clients, internal teams and external partners.
• Strong data-driven mindset, with the ability to interpret performance metrics and identify opportunities for improvement.
• Knowledge of pharmaceutical compliance and regulatory requirements governing patient services and data handling (e.g., HIPAA, PDMA).

Desired Attributes

• You excel in dynamic, fast-paced environments where complexity and change are constants.
• You are calm under pressure, solutions-oriented, and capable of driving alignment across many stakeholders.
• You're organized and detail-focused, managing multiple priorities and partner relationships simultaneously with precision.
• You communicate clearly, tailoring your message to clients, internal teams, and external partners.
• You build trust quickly and lead with accountability and transparency.
• You're motivated by impact—improving patient access and outcomes through seamless execution and partnership.

Our Offer to Ensure You Choose Gifthealth

• Competitive compensation based on experience and performance.
• Comprehensive healthcare benefits (medical, dental, vision).
• Retirement savings plan (401k) with company match.
• Generous paid time off.
• Continuous professional development opportunities in a supportive and innovative work environment.
• The opportunity to shape the future of pharmacy while making a direct impact on patient care.

Work Environment

• Location: Remote (U.S) with periodic travel to client and partner sites
• Regular meetings with teams, departments, or leadership to ensure alignment.

Employment Classification
Status:
Full-time

FLSA:
Exempt

Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Salary Description

$140,000 – $150,000