Customer Success

Customer Success & Demo Operations Associate at GetGenAI Location: Remote Time Zone: Overlap with 9–5 EST Reports to: Product Manager Works closely with: Founders and Product team Schedule: Full-time Website: https://www.getgen.ai/ About GetGenAI GetGenAI is a marketing compliance platform built for regulated industries. We help companies in healthcare, alcohol, finance, and other highly regulated verticals accelerate content creation without compromising compliance. We’re a ~10-person early-stage startup, working closely with enterprise clients like NextEra Energy and Catchmaster. We’re looking for someone who’s eager to wear multiple hats, work directly with the product manager and leadership team, and help us scale the way we onboard, support, and engage with customers. What You’ll Do Customer Success & Onboarding Take the lead on onboarding customers: support kickoff and settings meetings, liaise with IT teams to configure SSO logins, and manage account setup (incl. creating users in the backend and assigning org IDs - light SQL, can be taught). Run training sessions for customer teams and conduct weekly check-ins with main points of contact. Troubleshoot client issues (e.g. product use errors, configuration needs, rule adjustments) and ensure low response times (SLA). Build relationships with multiple stakeholder groups at client organizations (e.g. product owners, SMEs, IT teams). Gather feedback and share insights with product and engineering to improve both the product and customer experience. Demo & Solutions Operations Partner with the product manager to prepare demo environments for prospective and existing clients. Create demo content: select relevant documents, draft inspection rules, run reviews, refine insights, and prepare testing environments. Ensure demos run smoothly by coordinating setup and compiling clear, customer-relevant examples. Maintain consistency and structure in demo preparation using our CRM. Contribute to the creation of mock problem scenarios, rules, and examples that make demos engaging and precise. What We’re Looking For 2-3+ years of experience in a SaaS company (customer success, onboarding, or support roles preferred). Strong organizational skills with the ability to juggle multiple clients and workstreams. Excellent communication skills — written, verbal, and presentation — with a customer-first mindset. Business acumen: able to quickly understand client use cases, industry context, and pain points to generate meaningful insights. Scrappy, startup-ready operator who can adapt, problem-solve, and create processes from scratch. Comfortable with tools like HubSpot, Google Workspace, and project management systems. Will Be a Plus, But Not Required Basic SQL for account setup and database adjustments (can be learned on the job). Familiarity with automation tools (Zapier, Make.com, n8n, etc.). Exposure to low-code/no-code tools, or basic technical curiosity. Experience creating repeatable onboarding or CS processes in a scaling environment. What Success Looks Like Customers onboarded smoothly, trained effectively, and actively using the product. Zero churn in the first 6–12 months of customer relationships. Fast and effective support responses with high customer satisfaction. Well-prepared demos that clearly showcase the product’s value. Foundational CS processes, templates, and playbooks created to support scaling. What We Offer Compensation based on experience, paid in USD. Remote-first culture. Work alongside experienced founders. A fast-moving team that values input, iteration, and ownership. Career progression down the line. #J-18808-Ljbffr