Customer Service Representative

vor 1 Woche

Fully Valais, Schweiz Blockskye Vollzeit CHF 48'000 - CHF 60'000 pro Jahr

Description
Customer Service Representative – Empower the Future of Travel with Blockskye
Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.

We're seeking a Customer Service Representative to support our Operations team by managing customer inquiries, resolving escalations, and ensuring seamless communication between clients, suppliers, and internal teams. If you thrive in a fast-paced environment and have a passion for exceptional service, we'd love to hear from you

Responsibilities

  • Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met.
  • Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed.
  • Track all customer service interactions to ensure complete and accurate reporting and the ability to leverage data to drive performance and continuous improvement.
  • Provide monthly trend analyses for internal coaching and training opportunities.
  • Provide quarterly trend analyses to support client communications and supplier opportunities.
  • Build meaningful relationships with our customers and supplier partners.

Requirements

  • 3+ years of experience working with customers in the travel industry
  • Exceptional oral and written communication skills
  • Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
  • Strong problem solving, decision making and time management skills
  • Ability to work independently while prioritizing multiple tasks in a dynamic environment
  • Solid analytical skills with attention to detail and accuracy
  • Team player with a proactive approach to collaboration and knowledge sharing

Why Join Us?
At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you'll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

  • Sales Development Representative

    vor 1 Woche

    Fully, Valais, Schweiz RFgen Software Vollzeit CHF 60'000 - CHF 90'000 pro Jahr

    DescriptionRFgen is seeking an impactful Sales Development Representative to join our growing team. The SDR's role is all about outreach and communication with our prospects and customers. With an understanding of RFgen's Ideal Customer Profile (ICP), you will use your relationship-building skills to identify customer prospects who are ready to talk to RFgen...

  • Customer Success Specialist

    vor 2 Wochen

    Fully, Valais, Schweiz Novel Energy Solutions Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Job TypeFull-timeDescriptionSummaryAs a remote Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers. You will work closely with clients to understand their needs, provide solutions, and ensure they achieve their desired outcomes with our products and services. Your goal is to drive customer...

  • Customer Collections Specialist

    vor 2 Wochen

    Fully, Valais, Schweiz Novel Energy Solutions Vollzeit CHF 50'000 - CHF 60'000 pro Jahr

    Job TypeFull-timeDescriptionSummaryThe remote Customer Collections Specialist is responsible for managing and overseeing the collection of outstanding customer payments. This role involves working closely with customers to resolve payment issues, ensuring timely collection of receivables, and maintaining positive customer relationships. The goal is to...

  • Customer Success Manager

    Vor 4 Tagen

    Fully, Valais, Schweiz Itential Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    DescriptionJob Title: Customer Success ManagerDepartment: Customer SuccessReports to: Head of Customer SuccessEffective Date: 11/17/2025Job Summary:Itential is seeking a Customer Success Manager to join our growing Customer Success Team. This candidate will be an experienced professional with expertise in building client relationships that stem from helping...

  • Outbound Calls Representative with German

    Vor 2 Tagen

    Fully, Valais, Schweiz CustomerUmbrella Vollzeit

    Job Type:Full TimeJob Location:Fully RemoteLanguage:English GermanOutbound Calls Representative with GermanAt Customer Umbrella, we help people one caring interaction at a time – that includes you Join us and you will shine with us as an Outbound Calls Representative. Now hiring for remote home-based optionsRequirementsMust speak fluent or professional...

  • Sales Representative

    vor 1 Woche

    Fully, Valais, Schweiz MSHS Pacific Power Group Vollzeit

    Job TypeFull-timeDescriptionSales Representative – Power Generation, MRO & ControlsLocation:Remote – Southwest Region (Utah, Arizona, Colorado, New Mexico)Salary:$110,000 – $125,000 per year + uncapped commissionPosition Starts:January 2026Travel:Up to 50%About The RoleAre you energized by challenge, motivated by results, and ready to build something...

  • Regional Service Manager

    vor 1 Woche

    Fully, Valais, Schweiz Viking Range, LLC Vollzeit

    DescriptionThe Appliance Regional Service Manager is responsible for managing and coordinating appliance service and repair operations across a designated region. This role ensures high-quality customer service, efficient operations, and compliance with company standards and policies. The manager leads a team of service technicians, oversees service center...

  • Service BDC Agent

    Vor 2 Tagen

    Fully, Valais, Schweiz Better Car People Vollzeit

    DescriptionABOUT Better Car People:Established in 2010 Better Car People is the largest and fastest-growing Customer Engagement Company in the automotive industry. Better Car People has responded to over 19 million customer calls and scheduled over one million appointments for dealer partners over the past 24 months. Experience the power of people and...

  • Customer Account Lead II

    vor 2 Wochen

    Fully, Valais, Schweiz Lactalis American Group Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    DescriptionLooking for a job that can grow into a lifelong career?At Lactalis USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed.Lactalis is the world leader in dairy—a...

  • Business Development Representative

    vor 3 Wochen

    Fully, Schweiz S Universe | NetSuite Alliance Partner Vollzeit

    Job Summary The Business Development Representative (BDR) Lead is responsible for overseeing the BDR team, driving lead generation efforts, and ensuring the successful qualification of leads. This role involves developing and implementing strategies to identify and engage potential clients, nurturing leads, and collaborating with the sales team to achieve...