Regional Service Manager

Vor 6 Tagen

Fully Valais, Schweiz Viking Range, LLC Vollzeit

Description
The Appliance Regional Service Manager is responsible for managing and coordinating appliance service and repair operations across a designated region. This role ensures high-quality customer service, efficient operations, and compliance with company standards and policies. The manager leads a team of service technicians, oversees service center performance, and collaborates with other departments to meet business objectives.

Essential Functions

  • Team Leadership: Recruit, supervise, train, and motivate Service Companies and their technicians and support staff, ensuring high performance and adherence to customer satisfaction and quality standards.
  • Service Operations: Oversee scheduling, dispatching, and completion of appliance repair and maintenance services to meet customer expectations and service level agreements (SLAs).
  • Customer Satisfaction: Ensure timely and effective resolution of customer issues, maintaining high customer satisfaction ratings and addressing escalated complaints.
  • Performance Management: Monitor key performance indicators (KPIs) such as response times, repair completion rates, and technician productivity. Implement strategies to improve efficiency and service quality.
  • Inventory and Resource Management: Manage parts inventory, tools, and equipment for service operations, ensuring availability and cost-effectiveness.
  • Budget Oversight: Develop and manage regional budgets, controlling costs related to labor, parts, and operations while meeting financial targets.
  • Vendor and Partner Coordination: Collaborate with manufacturers, suppliers, and third-party service providers to ensure quality parts and warranty compliance.
  • Reporting and Analysis: Prepare and analyze reports on service metrics, operational performance, and customer feedback to identify trends and areas for improvement.
  • Strategic Planning: Develop and implement regional service strategies aligned with company goals, including expansion of services or adoption of new technologies.

Requirements

  • Education: Bachelor's degree in business administration, management, or a related field (preferred). Relevant technical certifications in appliance repair or management may be considered.
  • Experience: 5+ years of experience in service management, preferably in appliance repair, home services, or a related industry. Prior leadership experience is essential.
  • Skills:
  • Strong leadership and team management abilities.
  • Excellent communication and customer service skills.
  • Proficiency in analyzing data and using service management software.
  • Knowledge of appliance repair processes, parts, and industry standards.
  • Ability to manage budgets and control operational costs.
  • Certifications: Certifications in appliance repair (e.g., EPA certification for refrigeration systems) or management (e.g., Six Sigma, PMP) are a plus.

Other Requirements
: Valid driver's license, willingness to travel within the region, and flexibility to work extended hours as needed.

  • Regional Sales Manager

    vor 1 Stunde

    Fully, Valais, Schweiz Bellami Vollzeit

    Job TypeFull-timeDescriptionThe Regional Sales Manager is a field sales position responsible for the development of the hair extensions business in an assigned territory. You will be the company's first outside point of contact with Salon Professionals and Stylists. As an expert in hair extensions, you will be an asset to the Salon Professional in regard to...

  • Regional Sales Leader, Western Region

    Vor 4 Tagen

    Fully, Valais, Schweiz New Wave Design Vollzeit $ 129'900 - $ 198'100 pro Jahr

    DescriptionAbout New Wave Design:New Wave Design (NWD) is an industry-leading designer of high-bandwidth, ultra-low latency rugged network hardware and IP cores, serving the Aerospace and Defense market for over 20 years. Our FPGA-based solutions power the future of our client's most advanced mission processing, electronic warfare, sensor fusion, ISR, test &...

  • Regional Director of Operations

    Vor 4 Tagen

    Fully, Valais, Schweiz Specialty Dental Brands Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

    Job TypeFull-timeDescriptionWebsite: Specialty Dental Brands | Dental Partnerships | Dental LeadersAt Specialty Dental Brands, we're passionate about partnering with outstanding specialists and operational leaders who share our commitment to patient-centered care and growth. As aRegional Director of Operations, you'll have the opportunity to lead...

  • European Sales Manager

    Vor 4 Tagen

    Fully, Valais, Schweiz Arlon Graphics Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Job TypeFull-timeDescriptionExperience in the graphics & signage industry is preferred. We will consider other industries for the right person.Experience in managing sales teams is a requirement **As theEuropean Sales Manager, you will be a key member of our EMEAI commercial team, dedicated tosupporting the European sales team, anddriving the sales process....

  • European Sales Development Manager

    Vor 4 Tagen

    Fully, Valais, Schweiz Arlon Graphics Vollzeit € 80'000 - € 120'000 pro Jahr

    Job TypeFull-timeDescriptionExperience in the graphics & signage industry is preferred. We will consider other industries for the right person.Experience in managing sales teams is a requirement **As theEuropean Sales Development Manager, you will be a key member of our EMEAI commercial team, dedicated tosupporting the European sales team, anddriving the...

  • Sales Development Manager

    Vor 2 Tagen

    Fully, Valais, Schweiz Arlon Graphics Vollzeit € 80'000 - € 120'000 pro Jahr

    Job TypeFull-timeDescriptionExperience in the graphics & signage industry is preferred. We will consider other industries for the right person.Experience in managing sales teams is a requirement **As theSales Development Manager - Europe, you will be a key member of our EMEAI commercial team, dedicated tosupporting the European sales team, anddriving the...

  • Project Manager

    vor 2 Wochen

    Fully, Valais, Schweiz f7040be7-c9fd-45be-b5dd-cd65e7e56525 Vollzeit CHF 60'000 - CHF 120'000 pro Jahr

    Job TypeFull-timeDescriptionPropio Language Servicesis a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you...

  • European Sales Development Manager

    vor 1 Tag

    Fully, Schweiz Arlon Graphics Vollzeit

    Job Title: European Sales Development Manager Job Type: Full-time Description As the European Sales Development Manager, you will be a key member of our EMEAI commercial team, dedicated to supporting the European sales team and driving the sales process. The primary responsibilities include guiding and supporting the acquisition of new distributors and...

  • DAS Design Manager

    vor 2 Wochen

    Fully, Valais, Schweiz bec82a7c-f2f2-4255-9fbb-192020f8cd28 Vollzeit CHF 105'000 - CHF 124'000 pro Jahr

    DescriptionPurpose of the Position:The DAS Design Manager will serve as the subject matter expert for the Distributed Antenna System (DAS) projects, responsible for overseeing the full lifecycle of DAS initiatives. This role requires a deep understanding of both the design and construction phases, along with the ability to collaborate cross-functionally to...

  • Account Manager

    Vor 4 Tagen

    Fully, Valais, Schweiz New Wave Design Vollzeit $ 66'500 - $ 113'500 pro Jahr

    DescriptionNew Wave Design (NWD) is seeking a skilled and customer-focused Account Manager to join our growing team. The ideal candidate will have strong communication skills, technical aptitude, and a proven ability to build and maintain relationships within the Aerospace and Defense industry.Reporting to the Regional Sales Leader-Eastern Region, the...