Information Technology Team Lead

Vor 2 Tagen

Genf, Genf, Schweiz GJR Technologies Vollzeit

Key Responsibilities:

  • Supervise and mentor IT Support Engineers; manage schedules and daily tasks.

  • Act as the main point of escalation for complex technical issues.

  • Ensure SLAs and service quality standards are consistently met.

  • Provide advanced support for Windows, macOS, O365, and networking issues.

  • Manage user accounts via Active Directory and Azure AD.

  • Support AV/VC systems, printers, and peripheral devices.

  • Handle incident, problem, and change management in line with ITIL practices.

  • Maintain asset inventory, documentation, and IT procedures.

  • Collaborate with global IT teams and vendors for escalations and projects.

  • Participate in upgrades, rollouts, and infrastructure improvements.

  • Implement IT security and compliance policies at the site.

Required Skills:

  • 5+ years of IT Support experience; 2+ years in a team lead or supervisory role.

  • Strong knowledge of Windows 10/11, macOS, O365, and Active Directory.

  • Good understanding of LAN/WAN, VPN, TCP/IP, DNS, DHCP.

  • Experience with ServiceNow/Jira or similar ticketing systems.

  • Familiar with AV setups, MDM tools, and remote access utilities.

  • Excellent troubleshooting, communication, and leadership skills.

  • Able to support, manage and troubleshoot AV/VA issue, Blue screen eror + ITIL processes & Printer setup and troubleshooting.

Fluent English + French or German

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