Information Technology Team Lead
Vor 2 Tagen
Key Responsibilities:
Supervise and mentor IT Support Engineers; manage schedules and daily tasks.
Act as the main point of escalation for complex technical issues.
Ensure SLAs and service quality standards are consistently met.
Provide advanced support for Windows, macOS, O365, and networking issues.
Manage user accounts via Active Directory and Azure AD.
Support AV/VC systems, printers, and peripheral devices.
Handle incident, problem, and change management in line with ITIL practices.
Maintain asset inventory, documentation, and IT procedures.
Collaborate with global IT teams and vendors for escalations and projects.
Participate in upgrades, rollouts, and infrastructure improvements.
Implement IT security and compliance policies at the site.
Required Skills:
5+ years of IT Support experience; 2+ years in a team lead or supervisory role.
Strong knowledge of Windows 10/11, macOS, O365, and Active Directory.
Good understanding of LAN/WAN, VPN, TCP/IP, DNS, DHCP.
Experience with ServiceNow/Jira or similar ticketing systems.
Familiar with AV setups, MDM tools, and remote access utilities.
Excellent troubleshooting, communication, and leadership skills.
Able to support, manage and troubleshoot AV/VA issue, Blue screen eror + ITIL processes & Printer setup and troubleshooting.
Fluent English + French or German
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