Job Opportunities Head Global IT Service Desk

Location: Ebikon, Lucerne, Switzerland 
Job ID: 85609 

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.
 

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernize the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

Join us as a

As Head Global IT Service Desk, you will lead and develop globally distributed service desk teams and associated back-office operations, ensuring they deliver reliable, high-quality support to the organization worldwide. In this senior leadership role, you set direction, align services with enterprise IT and business strategies, and create the structure, culture, and support your teams need to achieve ambitious operational and service goals.

Your Impact

In this highly visible global leadership role, you will:

•    Own and continuously improve global end-user services, including the Global Service Desk and associated back-office functions

•    Lead and govern external service providers to ensure performance, quality, and contractual compliance

•    Manage IT service delivery processes, ensuring efficiency, reliability, and alignment with business needs

•    Ensure effective handling of customer inquiries and complaints, driving timely resolution and high satisfaction

•    Oversee core management responsibilities, including resource and capacity planning, communication planning, budgeting, and regular service reviews

•    Provide executive-level support for senior IT leadership and VIP stakeholders

Who you are

You are an experienced leader with a strong focus on service excellence and people management. Skilled in communication, project management, and analytical decision-making, you effectively manage stakeholders and service providers while thriving in international, multicultural teams.

What you bring

•    University degree in Information Technology, Computer Science, or a related field

•    Solid foundation in IT concepts and technologies

•    Proven experience leading service delivery in large, global organizations

•    Experience managing services for diverse user bases, ideally within the industrial or manufacturing sector

•    Strong leadership and stakeholder management skills, with the ability to influence across regions and functions

•    Fluent in English and German 

Why Schindler? 

You will get immediate access to a variety of benefits by working for a TOP employer: 

•    We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration

•    Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs

•    Work-life balance: We support you in managing your professional and personal life through flexible working hours

•    Corporate benefits: You will have the opportunity to benefit from attractive employee discounts

•    Diversity: We promote and foster a culture of diversity

Be part of a highly driven organization where high performance connects people and is a vital part of achieving strong business results. Please send us your complete application documents (CV, Reference Letters and University Diplomas).

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.