L2 Support Engineer

Vor 5 Tagen

Zürich, Zürich, Schweiz Luxoft Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

Our client is a global technology change and delivery organization comprising nearly 500 individuals located in Switzerland, Poland, Singapore and India. Providing global records and document processing, archiving, and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory, and Operational functions.

Responsibilities:

  • Identify, troubleshoot, and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders.
  • Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis using ITIL Change, Incident and Problem management processes.
  • Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality.
  • Batch Job and Application Access Administration (scheduling, execution, monitoring, and reporting)
  • Build and manage CI/CD pipelines to deploy cloud native applications and services
  • Administer and manage the overall cloud infrastructure and services
  • Lead initiatives for process optimization and implement automation tools and frameworks to streamline routine improvements in incident management, maintenance tasks, service delivery, and system performance.
  • Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes
  • Collaborate with Business, Risk, Governance, software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement by measuring, tracking, and improving production SLO/SLA's/KPI's
  • Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
  • Support audit requests in a timely fashion providing needed documentation and evidence.
  • Plan and implement certificate creation/renewals as needed.
  • Works with team members to brainstorm on ways to improve processes, deployments, and tools. Works with the team to develop best practices
  • Creates and maintains documentation for the process and tools used by the team

Mandatory Skills Description:

  • Understanding of ITIL & ITSM framework
  • Proficient scripting skills
    UNIX Shell, PERL, Python, PowerShell, and SQL
    .
  • Good knowledge in
    SQL
  • to run queries and data extracts from databases.
  • Experience in
    Azure Cloud
    platform.
  • Experience in GITHUB and overall GITOPS Principles for version control
  • Experience with Roll Based Access Control (RBAC)

Nice-to-Have Skills Description:

  • Experience in Agile Framework

Languages:

  • English: C2 Proficient

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