Professional Support Engineer

Vor 3 Tagen

Zürich, Zürich, Schweiz Adnovum AG Vollzeit CHF 60'000 - CHF 120'000 pro Jahr
What you're going to do

Do you enjoy translating tech talk into clear, helpful support for users? Ready to build your career in a place that values both technical skill and a customer-first mindset? Looking for a role where learning new technologies is part of the job? If so, this opportunity might be the perfect fit for you.

As an Software Support Engineer, you will responsible for high availability and performance of applications for renowned customers.

In your daily work, you will

  • Providing 1st level IT support
  • Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
Work collaboratively with other IT personnel to resolve user issues Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support Escalates complex problems to the L2/L3 of support as required by documented procedures Follow up ticket status and close ticket based on L2/L3 team confirmation Documentation and classification of the required information Coordination and assurance of resolution of all tickets Notification of system users on incidents, errors and operational events Ticket synchronization from and to customer ticket tools Maintenance of incident statistics Monthly reports What we're looking for
  • From 2-5 years of experience in application support
  • Experience with Java
  • Understands User Interface, Client server Environment, Web Technology, Unix, Linux, Windows, Database and Middleware
  • Motivation to learn
  • Experience with working in a ticketing environment
  • Excellent problem-solving, presentation and communication skills
  • Ability to diagnose and troubleshoot technical issues
  • Has an analytical mindset and able to understand business and functional concepts
  • Proactive and self-driven and able to work under pressure with a high sense of urgency with Application Maintenance Support mindset
  • Plus to have:
    • Experience in .Net, Microsoft exchange, umbracco, SQL will be an advantage
    • Experience with DevOps/ DevSecOps and Cloud
    • Experience with accessing GDC/GPC/GCC
    • Experience with Application Maintenance Support for Singapore Public Sector
    • Experience with NEVIS product
Sharp minds, good vibes

We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.

As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together

Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.

We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys – a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome.

For data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding.

Băng Kim Tăng
Talent Acquisition Manager

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