Operational Lead Cross-Docking

Who are we?

We are Decathlon – one of the largest sports goods manufacturers and retailers in the world Together, we have been making the sports world blue since 1976. We share the goal of enabling as many people as possible to engage in sports. We are a team – if you're eager to turn your passion for sports into a profession, then you're in the right place with us.

Is sports your passion? It's ours too Because everything we do revolves around sports – we want to make sports accessible to our users and we're enthusiastic about it ourselves. Whether in our free time, as competitive or hobby athletes, in meetings, or during our lunch breaks, we live our passion and turn our hobby into our profession.

From day one, shaping the future?

That's what we want to enable for you Because with us, you can make your own decisions and take on responsibility. Have you tried something and made a mistake? No problem… you can learn from it and do better next time. For us, this also means that we won't leave you alone but will support and accompany you on your way. We work in flat hierarchies and on equal footing, which is why using "DU" (the informal "you" in German) is a given for us.

Your mission

As the Operational Lead for our new Cross Docking Marketplace, your mission is to make operations run like clockwork (something we Swiss take quite seriously, and proudly so). You'll be at the center of making sure products flow smoothly from partners to customers, while keeping quality, accuracy, and efficiency at the highest standard.

Your role will focus on three key pillars:

1. Animate Partner Performance – Drive partner quality, seasonal relevance, and compliance.

• Monitor delivery times, warehouse reception, and packaging quality.
• Solve issues fast and lead regular business reviews with partners.
• Ensure partners stay compliant with quality and seasonal standards.
• KPIs: On-Time Delivery (OTD), Cancellation Rate, Return Rate.

2. Perfect Product Pages – Keep product info sharp, accurate, and always customer-ready.

• Onboard new partners and set up stock and order flows.
• Create, update, and optimize product data in SAP and related tools.
• Keep product information accurate, consistent, and always customer-ready.
• KPIs: Number of Products Live

3. Own the Order Flow – Ensure fast, flawless fulfillment while streamlining processes.

• Coordinate with logistics to keep cross-docking operations smooth (inbound, outbound, labeling, packaging).
• Review invoices, validate purchase prices, and align with finance.
• Work with tech teams to resolve integration issues and improve processes.
• Spot inefficiencies and drive continuous improvement to scale the model.
• KPIs: GMV, Gross Operating Profit, Cancellation Rate, On-Time Delivery (OTD).

This is a brand-new project with no fixed boundaries, think of it as a blank page waiting for you to write the story. If you thrive in fast-moving environments, love building things from scratch, and want the freedom to shape your own project, this role is for you

Who we are looking for

We're searching for someone who thrives in e-commerce operations and loves building things from the ground up. Here's what makes you a great fit:

• E-commerce pro
  – You bring experience in operations, order management, or logistics (bonus points for marketplace or cross-docking know-how).
• Tech-savvy
  – Comfortable with systems, platforms, and quick to learn new tools.
• Detail obsessed
  – You know that small mistakes can cause big problems, and you never let them slip.
• Problem-solver
  – Analytical, proactive, and always two steps ahead of the issue.
• Strong communicator
  – Clear and effective with partners, warehouses, and internal teams.
• Organized and agile
  – Able to juggle priorities in a fast-paced, ever-changing environment.
• Startup mindset
  – Hands-on, adaptable, and excited to shape a project with no fixed boundaries.
• Customer-focused
  – Always aiming for an excellent experience.
• Languages
  – Fluent in English; French and/or German are a plus.

Where will you be working

This role is based in either
Spreitenbach
or
Geneva
and offers a dynamic hybrid schedule.

Your week will include
one day at our warehouse (currently in Onnens, relocating near Bern next year)
, one flex day at the Swiss office of your choice and two days of remote work,

To foster strong team collaboration, one day a week (Monday) is dedicated to in-person meetings, requiring travel between our Spreitenbach and Geneva offices.

What we offer

• The opportunity to own and scale a key business model.
• Work closely with Marketplace, operations, logistics, finance, and tech teams in a growing company.
• Direct impact on availability, margin, and customer experience.