Client Manager E-banking Support
Vor 7 Tagen
Client Manager E-Banking Support (Ref. 1548)
Bank J. Safra Sarasin Ltd is a leading sustainable private bank, offering all the advantages of the Swiss banking environment together with dynamic and personalised advisory services focusing on opportunities in international financial markets. The Bank provides a high level of services and expertise when acting as investment advisor and asset manager for private and institutional clients. Financial strength, excellent client services and outstanding quality are therefore key elements of its corporate philosophy.
J. Safra Sarasin’s most valuable capital is its employees. They are essential to the success of the organisation, now and in the future. Their technical expertise, professional qualifications and social skills are highly valued by the Group’s clients, management and business partners. The success of J. Safra Sarasin depends on the enthusiasm and commitment of every one of its employees worldwide.
**Division**
Chief Operating Officer
**Function/Position**
Client Manager E-Banking Support (Ref. 1548)
**Location**
Basel, CH
**Function/Position**
In this role you are working in a team which is responsible for first contact of our Private Banking, Institutional Banking and External Asset Management clients for the J. Safra Sarasin E-Banking support.
**Responsibilities**
- Ensure clients receive high-quality and fast support in line with the superior expectations of our demanding clientele
- Support clients in the activation of e-channels (incl. e-channel user access management), to ensure asmooth and seamless experience
- Handling requests in the corresponding ticketing system; identify and analyse problems which have to be forwarded to the 2nd level support
- Maintain tutorials and internal training material regarding the Online Banking functionalities; maintain customer support scripts and best practices
- Participate in release cycles and user aceptance tests of updates on the Online Banking system / the Bank's e-channels
**Profiles**
- Successfully completed commercial apprenticeship, preferably at a bank or other financial institution; a further education (e.g. FH) is an advantage
- Several years of experience as 1st level call agent / client advisor at a financial service provider or in banking; good understanding of trading/financial instruments, payments and client reporting
- Team player with several years of support experience, striving fore exceptional performance, combined with enterpreneurial thinking and a can-do attitude
- Full proficiency in German, English and French. Other languages such as Italian and Portuguese are an advantage
- Strong service orientation, excellent communication skills and ability to lead conversations
- Online and technical affinity (internet, mobile & PC support), general technical understanding of major internet browsers (Chrome, Safari, Firefox and Edge) and mobile devices (Android and iOS)
- High motivation, flexibility to work in a challenging and dynamic environment
**Activity rate**
100%
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