Retail Support and Infrastructure Manager

Vor 3 Tagen

Stabio, Schweiz VF Corporation Vollzeit

VF Corporation is looking for an exceptional Retail Support and Infrastructure Manager (RSIM) to join our Retail PSS Solutions team based in Stabio, Switzerland.
Let’s talk about the role
As Retail Support and Infrastructure Manager, you are responsible for ensuring the efficient support operation and robust infrastructure of retail locations. This means leading a team of support analysts, managing vendor relationships, and overseeing the technical infrastructure and support processes.
Lead the technical support services for retail stores, ensuring mínimal downtime and efficient issue resolution
Oversee the installation, maintenance, and upgrading of network infrastructure in retail locations.
Lead a team of support analysts located in Stabio, Switzerland and the UK.
Manage technology projects and the cost base of retail infrastructure and support services.
Work with vendors and internal security teams to implement and maintain security protocols and understand service performance and capabilities.
Skills for Success
Foster a collaborative team environment, encouraging professional growth and development.
Minimize downtime and drive efficient issue resolution, root cause analysis, and problem management. Optimize support processes to ensure efficient and effective service delivery.
Define the infrastructure vision and roadmap, and oversee the installation, maintenance, security, and upgrading of retail infrastructure.
Manage service providers to optimize delivery.
Produce insight into support and infrastructure performance, using data to identify trends and areas for improvement.
Manage budgets and identifying opportunities to for efficiency improvements.
Have an interest in defining the Retail Infrastructure Roadmap, working with others to enhance product and service performance of retail products in stores.
Personal Attributes
Strong understanding of business operations and the retail industry.
Attention to detail and commitment to delivering high-quality results.
Makes decisions based on business value.
Inspire and guide a team to achieve goals.
Be proactive and able to work independently, taking initiative to drive improvements.
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.
A supportive feedback-based culture where respect and integrity guide us in what we do
An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
Be part of an iconic lifestyle brand in a multi brand, multi countries organization
On site gym offering health and well-being initiatives
A discount card with 50% on all VF brands
Break out areas offering complimentary hot drinks
About VF
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you
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