Learning & Development Manager - Supply Chain

**Requisition ID**: 19167
**Region**: Europe (HQ)
**Contract type**: Open-ended contract
Reports to (role)

Logistics Project Portfolio Manager

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational, and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

In all the ICRC’s activities, logistics is vital. The Logistics Division (LOG) of the ICRC is operated by over 20% of the entire workforce of the organization. That is about 4500 people, in over 80 different countries, occupying over 120 different functions across the segments of supply chain management, ranging from Loaders, Storekeepers, and Drivers to Purchasers, Air Operations Managers, and General Logisticians to name a few. Find out more here.

Purpose of the position

Main duties and responsibilities (1/2)

Develops, plans, and implements the global Learning and Development strategy and programmes around supply chain management, in relation to the Division’s HR vision, business transformation needs, and performance targets.
Helps to shape, maintain, coordinate and adjust strategic (division-level) and specific (units-level) Staff Wellbeing strategies, programmes, and activities.
Conducts regular ‘Learning Needs Assessment’, on which basis priorities for training-related activities and projects are defined and converted to strategies adjustments, or stand-alone action-plans, to meet the actual LnD needs of staff working in the Logistics Division.
Owns and coordinates “the Logistics LnD Requests for Support” (a request for support tool, used by all staff of the Logistics Division to express their ad-hoc LnD needs), to ensure the needs are processed, as well as timely and effectively responded to with the relevant stakeholders.
Maintains effective and proactive relationship with the Business Process Owners, to understand, formalize and help them achieve their needs and vision for training and professional development of their teams.
Drives and manages the design and implementation of new learning projects, such as the development of course materials and resources, e-learning courses, and blended learning paths.
Responsible for the onboarding strategy, its implementation, and adjustment, to enable the best possible experience and operational readiness, for the newcomers to the Division.
Ensures training and professional development activities are aligned with the functional competency framework of the Logistics Division.
Support organization and facilitation of various seminars and training taking place in Geneva.
Main duties and responsibilities (2/2)

Supports, coaches, and develops the team of
a) three Regional Logistics Trainers (Amman, Abidjan, Nairobi), as well as
b) the Digital Learning Officer (based in Belgrade).
Ensures compliance with the Learning and Development Division’s policies, directions, and procedures.
Coordinates and promotes mentoring programs.
Represent the Logistics Division, on various LnD related working groups, projects, etc.

Defines and monitors relevant KPIs, as well as ensures optimal quality, and recommends adjustments based on the observations, QC assessments, and other issues identified.

Scope and impact

Technical supervision (blue-line) over a team of three functional trainers.
Has global geographic remit.
Relationships

Internally, interacts with the colleagues from the Logistics Division, particularly the BPOs, SMEs, as well as with the Learning and Development Division, and the Talent Managers. Additionally, represents the Logistics Division on various internal platforms and working groups, such as CONFOR, and the preparatory meetings for the Learning Council.
Externally, represents the ICRC on the interagency ‘Certification Advisory Group’, and interacts with counterparts in other similar organizations for the purpose of collaboration, partnerships, knowledge, and experience
Education required

Holder of a relevant degree such as learning and development, adult education, supply chain management, MPA or MBA.
Excellent command of written and spoken English; proficiency in French is considered an asset.
Advanced Computer Skills (Word, Excel, PowerPoint);
Certifications in Training of Trainers, facilitation, coaching, and project management are considered strong assets.
Experience required

Typically, 10 years of relevant work experience, particularly in corporate