Customer Success Architect

**Meet the Team**:
Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

**Your Impact**:

- Help our customers be successful with Hypershield and Cisco Nexus Smart Switches
- Engage with assigned customer accounts to accelerate their value realization by assisting in the deployment of Nexus Smart Switches and Hypershield into customer networks
- Build deep technical relationships with key customer team members and be a trusted advisor
- Conduct workshops for customers on new and existing product capabilities
- Bring your customer's proven experience to collaborate with engineering and support teams to unblock customer issues
- Help create workshops, training material, reference architectures, product documentation, and any relevant artifacts that would help us provide additional value to our customers, deepen their understanding of our technology, and run the most reliably in production

**Minimum Qualifications**:

- 3+ years of experience configuring and managing Cisco Nexus switches running NX-OS (preferred) or Cisco devices running IOS-XE/XR (alternately, 5+ years of experience configuring and managing networking infrastructure from another major vendor)
- 3+ years of experience with Linux
- 1+ years of experience with at least one major cloud provider (AWS, Azure, or GCP)

**Preferred Qualifications**:

- Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
- Proven familiarity with tools and technologies for automating repetitive tasks
- Experience with designing and implementing security solutions across multiple platforms
- A solid understanding of the pillars of observability
- Prior experience working with and supporting open source software (OSS)
- Ability to provide well-structured reasoning and insights about various cloud-native technologies and security frameworks
- Demonstrated ability to make informed recommendations based on technical and business needs
- Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.

**#WeAreCisco***:
WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.