Customer Service Representative

vor 1 Woche

Rotkreuz, Schweiz D-ploy Vollzeit

D-ploy is an **IT** and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the **IT** community, we optimize our customer‘s **IT** productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where **IT** counts, join us

**Tasks and Responsibilities**:

- Calls are received directly by the Customer Service Team every month
- Help to find answers for our customers and offer them an optimal experience with our customer service
- The Customer Service Representative supports the achievement of the company's business goals and in particular customer satisfaction through an effective and efficient execution of the order-to-invoice process and returns management.
- Professional contact for customers (hospital, doctor's office, pharmacy, pharmaceutical distributors) in Switzerland and for the sales teams for questions about the order-to-invoice process and their timely response
- Processing of all customer orders including prioritization and timely delivery to the customer
- Receive, review and enter multi-channel customer orders for pharmaceutical and medical device products, marketing materials and samples
- Tracking of open orders (product availability, allocation, EDI and e-shop etc.)
- Coordination of logistics and emergency deliveries with external service partners
- Taking customer calls in English, German, French and Italian
- Inbound calls to record side effects relevant to patient safety and to process them according to the process
- Multi-channel invoicing on the contractually agreed date
- Complaints management from receipt to coordination of the solution, including returns management

**Requirements**:

- Commercial training, Business studies or similar studies
- Several years of experience in customer service, preferably in the health care industry
- Empathetic and friendly personality who stays calm even in the hustle and bustle combined with the ability to maintain focus even under rapidly changing situations and topics or under pressure
- Excellent knowledge of **German, English and French** (spoken and written), knowledge of Italian an advantage

**Benefits**
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program - our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
- Is _
**_IT_**:

- in your DNA?_

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