Head of People Services

**Head of People Services (Deputy Head of HR)**

The Bank for International Settlements is looking for a Head of People Services (Deputy Head of HR).

**Purpose of the job**:
Head of People Services (Deputy Head of HR) leads the delivery of HR operational services (HR operations, payroll, talent acquisition and labour leasing) to ensure operational excellence, through coordinated and efficient service delivery. On this role you will be responsible for designing and developing processes and delivery channels to continually improve capabilities and maintain alignment with best practices.

Additionally, this role is responsible for the ongoing development of HR systems, leads related change initiative, supervises the management and reporting of services data as well as will deputise for the Head of Human Resources.

**By joining our HR team, you will**:

- Establish a new role within HR, that has a real impact on our processes and on our employee experience.
- Drive improvement initiatives, striving to deliver operational excellence
- Have variety within own scope of duties
- between process optimisation, cross team collaboration as well as client satisfaction.
- Join a team of HR professionals, that work closely and collaboratively together

**Principal accountabilities**:
Strategy development and implementation
- Contributes to the development and implementation of the Human Resources strategy, by identifying future trends, completing a gap analysis and communicating the mid
- to long-term action plan.
- Works closely with other members of the team to prioritise activities and looks for opportunities to continually improve and integrate processes.
- Jointly with Deputy Head of HR/Head of Business Partnering, shapes and supports the strategy’s roll-out across client groups.
- Supports the Bank through organisational development, communications initiatives and interventions to assure appropriate change management and adoption of new practices.

**Leads the delivery of HR operational services**:

- Has an oversight of HR operations, payroll, talent acquisition and labour leasing services.
- Designs and implements processes to handle demands and optimise workflows to provide a high quality and efficient end-to-end experience for employees.
- Ensures robust planning processes for and smooth functioning of all HR services.
- Is responsible for all areas of payroll services to ensure accurate and timely payments and benefit administration services across all office locations.
- Ensures that processes, systems and administration in support of the talent acquisition of staff and labour-leased contractors are delivered efficiently and successfully.

**HR systems and projects**:

- Responsible for the ongoing development of HR information systems working in collaboration with the Bank’s IT services.
- Ensures regular reporting and communication projects and engages with relevant customers, reports and tracks status of implementation efforts.

**HR data and information**:

- Develops key statistics for HR operational services to support people management and HR process improvements.
- Works closely with the HR Data Manager and the members of the HR management team to ensure that relevant information are regularly tracked and reported.
- Observes trends and provides analytical insights to HR management team.

**Leadership**:

- Manages, leads, and motivates staff and fosters a culture of collaboration and inclusion.
- Works closely and collaboratively with other members of the HR management team.
- Deputises for the Head of HR on matters pertaining to HR operational services and (jointly with Deputy Head of HR/Head of BPs) for all aspects of HR as required.

**Work experience**:

- Solid experience in HR field gained by working in or having exposure to various HR functions.
- Proven track record of process improvements, optimizations or change implementation, in the field of HR.
- Experience in leading diverse teams, gained in international environment.
- Expertise/experience in client delivery strategy, services and operations.
- Proficiency in data management and reporting as well as ability to identify trends and implement action plans.
- Excellent English (written and oral).

**Who we are**:
The Bank for International Settlements is a diverse organisation with colleagues from over 60 countries. By joining us in the international city of Basel, you will work in a unique, highly rewarding, and international work environment. We truly value diversity and inclusion and want to reflect the world we serve. At the BIS, we value equality and diversity in all its forms and one way we support diversity and inclusion is through our staff-run networks. You can discover more about diversity at the BIS.

**What the BIS offers**:
We want your time at the BIS to be a rewarding and career-enriching experience. We offer an agile and flexible working environment with hybrid working opportunities including home office and working fr