Account Manager

VSHN is Switzerland's leading partner for DevOps, Containers & Kubernetes. VSHN (pronounced like “vision”) helps software development teams make their software testable, deployable, scalable, operable in any cloud, and as efficient and automated as possible.

We are a cross-functional team that brings together a diverse group of people and fosters a culture of helping each other and collaborating to achieve common goals. We are organized in self-managed teams and develop our organization through collaborative solution-finding and group decision-making based on Sociocracy 3.0 principles. With us, reasoned arguments decide, not individual people in a certain position.

Tasks
- You help our customers in the lower-middle segment become successful with VSHN and build long-term customer satisfaction.
- You are the person in VSHN who knows the customers, their business, and their requirements.
- You organize regular surveys as well as meetings with clients to stay up to date and to identify new needs.
- You take on the account management responsibility to find out what the customers' goals are and how we can best support them.
- You are the voice of the customers, collecting questions and feedback in our insights tool for product management for the further development of our products.
- You support the Key Account Managers in looking after major customers.
- You have the opportunity to build up new key accounts and thus develop yourself further.
- One of your goals is to have successful and satisfied customers who stay with VSHN for as long as possible, grow with us, and recommend us to others.

**Requirements**:

- Be open to change - VSHN is in a state of flux and is constantly growing.
- Motivation, talent, and drive are more important to us than years of experience.
- You bring a high degree of personal responsibility and can handle a dynamic start-up environment.
- You are not satisfied with the status quo and want to improve every day.
- Ideally, you come from an IT/tech background and have experience in account management or customer support.
- Good German & English are a prerequisite (our internal communication is in English).

**Benefits**:
About us

VSHN is Switzerland's leading partner for DevOps, Containers & Kubernetes. VSHN (pronounced like “vision”) helps software development teams make their software testable, deployable, scalable, operable in any cloud, and as efficient and automated as possible.

We are a cross-functional team that brings together a diverse group of people and fosters a culture of helping each other and collaborating to achieve common goals.

Company culture

At VSHN, we negate traditional power hierarchies, favoring a culture of shared leadership and decision-making that relies on reason, not rank or people in positions of power. Our semi-autonomous teams carry the freedom and responsibility to do the work that’s needed, deciding on the 'how' themselves. We operate iteratively, delivering value and resolving issues one step at a time. Transparency is fundamental in our operations, making information available and progress visible to those who might need it while respecting confidentiality when required. Read more about how VSHN is unique in our handbook - one example of how much we value Transparency and live open source as an organization.

**Benefits**:

- VSHN offers great perks and great colleagues.
- If you’re interested, you can grow into new roles by taking on additional responsibilities and working within other roles, or even change teams over time.
- We live in a culture that enables working remotely and from home (even before COVID-19), but we love meeting at the office to connect and socialize.
- Like all VSHNeers, you receive a fixed monthly salary and phantom stock options in the company, in a fully transparent salary system.

**Please note**: we don’t work with recruitment agencies, and we’re looking for people with permission to work in Switzerland (Swiss/EU citizens and Swiss resident/work visa holders).