Part Time Sales Associate

At FlowBank we offer you to be a part of a great journey, in a Company with a clear start-up attitude and with global coverage. Our work environment is truly international with a diverse and talented group of people. It never stands still it's dynamic, fast moving and always exciting Project-orientation and change is constant. We empower every employee to take advantage of the many opportunities that come their way to continuously learn and create new experiences aligned with their personal background.
We are looking for **a part time (50%) Sales Associate (Chinese speaker) **to join our Customer Service department in **Geneva.**

**Job description**
**Primary function of position**:
Good communication and sales skills, in addition to being able to solve problems and carry out administrative tasks. Efficiently handle customers' needs such as trading platform inquires, financial products information, cross selling products as well as to carry out customer follow-up.

Accurately and timely process requests in CRM databases and internal tools.

Work closely with other teams such as Customer Service, Compliance and Central File.

**Main tasks**
- Passion for sales and talent to inspire and convince your prospects. Generate added value for FlowBank with your ability to convince clients on the phone
- Cross sell products and customers retention. Build productive trust relationships with customers
- Execute retention strategies as part of the customer success
- Communicate corporate action notifications, marketing offers and any other relevant news to clients
- Have contact with domestic and international clients
- Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis
- Quickly become knowledgeable on policies, processes, and procedures, as well as knowledge of our product and pricing models
- Ability to explain financial products in a simple and understandable way
- Act as an interface between clients and platform, an important factor for a successful client experience. Provide platform and product presentations
- Assist prospects with their on-boarding and account opening related matters. Processing customer complaints, error reports and commercial gestures. Assist clients on technical issues, trading queries and platform usability. Effectively follow up customers’ requests to assure a customer service of quality
- Support general administrative functions according to business needs. Various administrative activities (KYC clarifications, updating customer information, etc.)
- Be the point of contact between the departments of the bank (Back Office, Middle Office, Compliance and Central File) and the client
- Work in a diversified team in close cooperation with all the departments at the headquarters.

**Skills & Qualifications**
- Completed bank training and 1-2 years of experience in the industry /Apprenticeship as a bank employee, or financial services sales experience
- Passion for sales and talent to inspire and convince prospects
- In addition to your Chinese mother tongue, you have excellent proficiency in English, a third language would be an asset (French, Italian, Spanish or German)
- Strong sales and customer service skills, you are service-oriented and enjoy customer contact and have a sense for networking
- Interest in trading and the stock market
- Ability to recognize risks and assess them according to their urgency
- Flexible about working hours
- You are dynamic, willing to learn and stress-resistant
- You have basic mathematical knowledge
- You are a Swiss-resident or willing to relocate
- You have both a blank criminal record and certificate of non-prosecution
- We will only answer to the best fit for this position_

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