Customer Experience Manager with De&i Expertise

**Your contribution**:
As Customer Experience Manager, reporting to the Head of Customer Experience, you will:

- Lead project teams of Customer Experience Specialists that introduce and train customers to use EDGE Empower®, familiarize new customers with the EDGE global assessment methodology and EDGE Certification process.
- Manage a portfolio of clients, ensuring a seamless customer experience across all stages and touchpoints in the customer journey.
- Analyze quantitative and qualitative data to understand where organizations stand with regards to gender equality and intersectional equity.
- Deliver executive presentations and recommendations to the clients, resulting from the analysis.
- Build close, sustainable, and mutually beneficial customer relationships and contribute to customer success and retention.
- Contribute to acquiring new customers.
- Contribute to inform the future developments of EDGE’s offering through the insights gained based on customer feedback.
- Establish collaborative relationships with the Growth, Operations, Product development teams to guarantee a seamless and consistent experience for our clients with our brand and offering.

**You bring**:

- Higher university degree.
- A minimum of 3 to 5 years’ experience as DE&I professional with solid track record with an internationally operating professional services firm ESG, Human Capital Management, consulting, or similar is a requirement.
- Practical DE&I experience such as working with business leaders to execute DE&I strategy, driving and/or implementing business objectives and initiatives through alignment of DE&I efforts and/or developing diversity program and policies.
- Good understanding of the local, national, regional and international laws, codes and regulations associated with inclusion and equality.
- Expertise in human capital management, workforce analytics, ESG.
- An ability to interpret and convincingly present complex quantitative and qualitative analyses, results and recommendations.
- Ability to convey key messages appropriately, to listen to audience’s needs and to adapt content accordingly.
- An intense focus on anticipating, understanding and meeting clients’ needs and expectations.
- An ability to work independently with a sharp eye for detail.

**You are**:

- A team player who enjoys collaboration and values expertise.
- Technologically fluent in Microsoft Office tools (PowerPoint, Excel for data visualization); business intelligence systems are a plus (Power BI, Python, Tableau, other).
- Customer centric with ability to build constructive and impactful relationships with diverse audiences.
- Engaged in topics at the intersection of business and society.
- Critical thinker and results-oriented.
- Trustful with highest level of ethics and integrity.
- Digitally-savvy.
- Proficient in English and preferably fluent in either Spanish, French, Italian or German.
- Eligible to live and work in Switzerland.

**What we offer**:
Our workplace enhances flexibility, resourcefulness, and inclusiveness and offers:

- A hybrid work model.
- Unique opportunities to deepen your professional expertise, learn from the best professionals in our industry and experiment with new things every day.
- Competitive compensation as well as the possibility to become an integral part of the company’s financial success through the employee stock-option plan.
- Specific benefits targeted to support employee’s well-being.
- A work culture characterized by mutual trust and collaboration.
- A flat organizational structure with short communication channels across levels of responsibility and across teams.

**About us**:
Are you looking for a career in a mission-driven tech company?

Do you want to help accelerate workplace Diversity, Equity and Inclusion and have an impact on workplaces around the world?

Click here and join EDGE Strategy You will be a key contributor and will play a vital role in our company’s journey to make Real. World. Change.

EDGE Strategy is a high-growth, global and mission-driven Swiss-based tech company. Our product, EDGE Empower®, is an integrated Diversity, Equity & Inclusion (DE&I) software that combines the power of the latest tech, diversity, equity and inclusion expert knowledge and experience, as well as independently verified certification into one solution.

Our customer base consists of large organizations in 57 different countries across five continents and 27 different industries. It includes names such as IKEA, L’Oréal, UNICEF, Nestlé, ENGIE, Deloitte, the World Bank among many others.