Elearning Training Administrator

**Title of Assignment**: eLearning Training Administrator (Portuguese)

**Name of unit/sector**: IP eLearning Section, WIPO Academy

**Place of Assignment**: Remote

**Expected places of travel (if applicable)**: Not anticipated

**Expected duration of assignment**: October 1 to December 31, 2024 [Three (3) months - may be extended]

**1. Objective of the assignment**

The WIPO Academy IP eLearning and Internal Training Program offers online and blended learning courses on Intellectual Property (IP), catering to a variety of target audiences ranging from, university students and researchers, to private professionals such as inventors, creators, lawyers, entrepreneurs, scientists, teachers, and managers, including policymakers and government officials such as judges, diplomats, etc.

Annually the IP eLearning Program conducts about 300 general, advanced, and specialized eLearning and hybrid courses, in official UN and other languages, for the benefit of more than 100,000 enrolled participants worldwide.

The IP eLearning Program is expanding its offers with a new generation of practical and competency-oriented courses that will enhance the learning journeys of different types of learners. These courses will equip learners with the applied IP skills required to transform ideas into commercially viable opportunities and more broadly, provide economic, social, and cultural benefits to society. Our training will increasingly use Artificial Intelligence (AI), machine learning capabilities, and other modern monitoring mechanisms.

eLearning Training Administrators (eTA) manage and support the delivery of hybrid courses through WIPO’s Learning Management System (LMS). Their responsibilities are to ensure the smooth operation of the eLearning platform and provide assistance to both instructors and students serving as the IP eLearning Program’s point of contact for technical and administrative issues. They are involved at every stage of the operation of a course, from advertising (using social media and other digital media tools) to the planning of course timetables, enrollment of participants, on-boarding of tutors, assessments, and grading to measuring progress (using AI and other traditional methods), dynamic reporting on progress (using KPI data analysis, etc.) to awarding qualifications and collating feedback for timely assessment.

The eTA will be assigned courses corresponding to their language skills. The eTA will implement eLearning platform-related activities on the courses and support learners and tutors throughout their online participation, and resolve any technical and/or administrative issues while ensuring that enrollment of participants, pre-course formative planning, in-course activities, and final assessment phases including receipt of tutor deliverables are conducted timely and as per established WIPO Academy standards.

The eTA reports to the Head of the IP eLearning Program and is supervised by the eTA Coordinator.

**2. Deliverables/services**

(b) Maintain contact with the eTA Coordinator and provide progress and status updates through the predefined pre-course, during-course, and post-course checkpoints;
(c) Manage the enrollment process for learners, including opening registrations, monitoring registrations, verifying their eligibility for enrollment, and adding students to the online course platform;
(d) Set up and configure online course(s) within the LMS by uploading and organizing course materials, granting appropriate access to learners and tutors, and ensuring that necessary resources are available to enrolled students;
(e) Coordinate the planning of tutor tasks and deliverables, including scheduling and facilitating live lectures, preparation of assessments, and final grading;
(f) Monitor, and follow up on the timely completion of assigned tasks of both learners and tutors throughout the course, undertaking timely actions to assist them as well as encouraging tutor-learner, tutor-tutor, and general peer-to-peer interactions as prescribed in the Academy’s formative schedules;
(g) Reply promptly to questions by learners and tutors addressing administrative and technical aspects of the course, and report issues promptly to the eTA Coordinator;
(h) Identify and implement specific eLearning methods to increase interaction in the virtual classes, and motivate learners to complete the courses through individual and group communication. Monitor discussion forums, and send announcements, reminders, and updates to ensure effective communication throughout the course;
(i) Prepare evaluation reports on course participation, learner performance, and engagement from each course, for bi-annual or ad hoc reporting requests;
(j) Create and maintain a list of the frequently asked questions (FAQs) by learners and the tutors in addition to the accompanying model responses, with a view to improving future administration of the course and the Course Administration Manual;
(l) Review and update user g