Reservations & Pbx Agent (M/w/d)

**Mandarin Oriental Palace Luzern is looking for a Reservations & PBX Agent to join our Reservations team.**

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. It comprises 136 rooms and suites, three restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

**About the job**

Based at the Mandarin Oriental Palace, Luzern within the Reservations Department in Luzern, the Reservations & PBX Agent supports the Reservations Manager with all tasks related to our Reservations Department. The Reservations & PBX Agent reports to the Reservations Manager.

**As Reservations & PBX Agent, you will be responsible for the following duties**:

- Handling all reservation requests as well as the group requests with our hotel software
- Receiving and answering the incoming calls from extern and intern
- Processing of VIP and regular guest bookings while considering special wishes and preferences
- Preparing offers for group and individual bookings complying with the expiry and cancellation deadlines
- Checking, processing and filing of incoming reservation correspondence
- Communicating and cooperating efficiently with the Front Office & Sales & Marketing Department

**As Reservations & PBX Agent, we expect from you**:

- A completed apprenticeship as a hotel specialist, hotel clerk or travel agent. Experience in the reservations department in a similar position
- In-depth computer skills, ideally HMS, Infor and Banqueting Delphi
- A friendly, courteous, confident appearance on the phone and in direct contact with the guests
- A strong sales
- and turnover-oriented working style as well as negotiation skills
- Organization skills, excellent manners and a well-groomed appearance
- Strong communication skills, both written and oral
- Very good German and English skills, other foreign languages are an advantage

**Our commitment to you**:

- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get-away is only a reservation away.

**We’re Fans. Are you?**

**Mandarin Oriental Palace, Luzern sucht einen/eine Reservations & PBX Agent/in um unser Team im Reservations zu verstärken.**

Sind Sie ein/e Meister/in Ihres Handwerks? Fühlen Sie sich wohl in einem Team, das gemeinsam erfolgreich ist, das Integrität und Respekt zeigt und gleichzeitig verantwortungsvoll handelt? Haben Sie eine ambitionierte, erfolgsorientierte Arbeitsweise? Wir laden Sie ein, Fan of the expectional zu werden.

Mandarin Oriental ist der preisgekrönte Besitzer und Betreiber einiger der luxuriösesten Hotels, Resorts und Residenzen an den außergewöhnlichsten und schönsten Reisezielen der Welt. Die Hotelgruppe ist dafür bekannt, einige der begehrtesten Destinationen der Welt zu schaffen. Mandarin Oriental bietet legendären Service inspiriert von unseren asiatischen Wurzeln und stellt die Spitze der Luxuswelt dar.

Das legendäre Hotel Palace Luzern wurde erstmals im Jahr 1906 eröffnet und befindet sich in Luzern am Ufer des Vierwaldstättersees. Nach einer kompletten Renovierung eröffnete das Mandarin Oriental Palace, Luzern im September 2022 seine Türen für Kollegen und Gäste. Das Hotel verfügt über 136 Zimmer und Suiten mit herrlichem Blick auf den Vierwaldstättersee und die Berge. Drei Restaurants, eine Bar mit wunderschöner Terrasse, der Meeting
- und Eventbereich, der Spa sowie ein Fitnessraum runden das vielfältige Angebot für unsere Gäste ab.

**Als Reservations & PBX Agent werden Sie f