Cluster Director Sales

Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.

Key Responsibilities
- Management of the Sales & Marketing Team
- Attend internal Meetings and Conference Calls, and Client Appointments and Client Events
- Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
- Responsible for prospecting new accounts.
- Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.
- Conduct site inspections.
- Adhere to the Corporate SOP’s.
- Follow-up of tentative bookings in the assigned markets.
- Detailed knowledge of competitor set.
- Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of the hotel.
- Responsible for timely contracting from the client base responsible for.
- SMART contracting to ensure optimum yielding during annual rate negotiations.
- Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
- Assist the Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
- Assist the Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
- Execute sales actions within set cost budget structure.
- Cross Sell other Kempinski Hotels.
- Aim to achieve the Company Sales Vision.
- Document all sales actions in SFA (S&C).
- Update OPERA contact database always.
- Understand, and follow the Company Sales Vision.
- Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- Ensure that all potential and real hazards are reported and rectified immediately.

Skills, Knowledge and Expertise

**EXPERIENCE: Multiple**years experience in a similar position, preferably in a 5 star luxury hotel.

**LANGUAGE**: Ability to work and communicate in a multinational environment:

- English - excellent oral and written skills
- Additional language - beneficial
- Planning/organisation
- Adaptability
- Flexibility
- Initiative
- Negotiation skills
- Selling skills
- Innovative ideas

**TECHNICAL COMPETENCIES**:
**_Computer literacy adapted to the field of Sales:_**
Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
- Micros Fidelio Opera and Sales & Catering

**INDIVIDUAL CHARACTERISTICS**:

- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Interest to develop in the Sales department, communication, attention to details
- Organisational skills
- Problem solving & decision making

**Benefits**:

- Living and working in the heart of alpine Central Switzerland
- Diverse creative opportunities
- Pleasant working atmosphere in a young and dynamic team
- International career prospects and development opportunities
- Outstanding employee benefits in all Kempinski Hotels, among others
- Extensive range of meals in our staff restaurant
- Free WLAN and parking spaces

About Kempinski Palace Engelberg

Located high in the mountains in the heart of Switzerland, the Kempinski Palace Engelberg impresses with a unique blend of refreshing Swiss hospitality, warm five-star luxury service and a wealth of activities. The Kempinski Palace Engelberg is a place where memories are made.

**Application Deadline**

August 31, 2025

**Department**

Sales & Marketing

**Employment Type**

Permanent - Full Time

**Location**

Switzerland - Engelberg

**Workplace type**

Onsite

**Reporting To**

General Manager