Servicemax Sr Staff Technical Project Manager

**Job Description Summary**:
ServiceMax is one of the key GE Steam Power platforms launched with a mission to transform Steam Power Service business by delivering a contemporary and reliable digital solution. ServiceMax Technical Project Manager will be responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers. Leverages deep technology, process, and domain expertise to drive execution across multiple interdependent projects within a program; ensures outcomes delivery on time, within scope and budget and of desired quality. Defines execution standards and processes to be followed by all project managers within the program or department.
**Essential Duties & Responsibilities**:

- Collaborate with business and functional partners and technology leadership in defining functionality and specifying requirements
- Outline multi-generational project strategy aligned to deliver on the expected outcomes
- Define execution methodologies and project management practices to be followed by all projects within the program
- Organize project teams comprising from internal and external technical and functional experts based on budget, scope, and timeline
- Manage day-to-day execution of multiple interdependent projects by working directly with global technical teams
- Coordinate execution across multiple projects and drive shared approach and outcomes tracking
- Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
- Manage project risks, scope changes and other non-standard events throughout the life of the project
- Manage stakeholder communication and progress reporting at various levels of the organization including leadership and executives
- Ensure quality of deliverables is verified and matching stakeholder expectations
- Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected
- Perform initial and final financial reviews, and ensure ongoing budget

**Required Qualifications & Experience**:

- Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math), or equivalent experience
- Strong experience working in Information Technology- Strong background in IT, assisting in technical solution designing, planning, and managing technical delivery

**Desired Characteristics**:

- Proven experience using project management methodologies to deliver business value and drive significant change across an organization
- Experience managing budgets including budget and spend
- Strong understanding and knowledge of various project and portfolio management methodologies with track record of implementing shared standards for large organizations
- Strong leadership skills with ability to influence outcomes and organize teams to attain shared goals
- Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization
- Self-starter - requires mínimal direction to accomplish goals
- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
- Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources
- Experience working with others on a global basis
- Applies knowledge to coach and mentor others
- Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
- Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
- Change oriented - actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
- Expertise in field service processes
- PMP, ScrumMaster or related Project Management certifications
- Six Sigma/Lean Certification would be a plus.

As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19, unless an employee is in a state where this requirement is temporarily paused for federal contractors. Proof of vaccination will be required.

**Additional Information**:**
Relocation Assistance Provided**:No