Account Executive

Vor 7 Tagen

Geneve, Schweiz International Paper Vollzeit

**Account Executive**

**Location - Geneva**

**12 months fixed-term contract with possibility of being extended**

**Why this is job for you**

Reporting to the Customer Service Manager, you will handle the daily activities of designated customer accounts and make tactical decisions regarding those accounts. You will partner with Sales & Marketing, Supply Chain and third-party vendors to develop and execute customer-specific account plans to improve efficiency, profitability and customer satisfaction.

**You will be responsible for**
- **Order to Cash Management** - Manage order entry and allocation management, and organize goods shipments from the point of origin to a destination by the agreed delivery date and for the agreed price.
- **Customer Relationship** - Serve as daily customer interface maintaining a strong working relationship with the customer to ensure customer commitments are met or exceeded.
- **Forecasting** - Provide forecast input for monthly demand planning processes and validate allocation.
- **Credit** - Collaborate with Credit team to resolve credit issues during order management.
- **Service Level Execution** - Understand customer needs and service expectations through clear, proactive and effective communication skills. Deliver high quality customer service to internal and external logistics team and supply customers.
- **Claims** - Process claims in ERP systems (SAP)
- **Logistics** - Proactively act as liaison between customer and internal stakeholders to successfully execute customer supply needs

**You have**
- University degree in Supply Chain & Logistics, International Business & Economy, or equivalence
- English mother tongue or fluent (C1) as well as proficiency in at least one other European language
- 1-2 years’ experience in a similar position with global commodities manufacturers
- Customer focus with excellent communication and interpersonal skills
- Enjoy problem-solving and process improvements
- Ready to cope with tight deadlines and shifting priorities
- Available quickly

**Competencies**
- Customer Focus
- Problem Solving
- Action Oriented
- Learning on the Fly
- Written communication
- Functional/Technical skills
- Integrity and Trust
- Timely decision making
- Decision Quality
- Priority setting
- Drive for result
- Perseverance
- Time management

The information necessary in the recruitment process is: name, surname, contact details, education, previous employment record and qualifications.

Any supplementary information you provide is processed on the basis of your consent.

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