Front Office Manager
vor 1 Woche
Join our team at **NH Hotels & Resorts**, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
As **Front Office Manager (f/m/d)**you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.
**Your Benefits at NH Hotels**:
- Free online & offline training programmes organized by our own University.
- Welcome at work programme: feel like a guest and enjoy a free night in your hotel
- Excellent career growth opportunities within the company.
- Employee rates starting from € 36 in all our hotels worldwide.
- 30% discount in the F&B outlets.
- Friends & Family discount up to 25%.
- Various discounts in (web)shops.
**Your Role at a Glance**:
- Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meet guests and customers when they arrive and ensure they are settled in their rooms.
- Maintain professional, open and honest communication to assist guests and make accurate bookings.
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensure that all daily tasks are completed accurately and in a timely manner.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting.
- Effectively manage team roster to meet budgets.
- Support Hotel Manager with recruitment.
**What Makes You a Great Fit**:
- Minimum 2 years of experience at a supervisor level within a Hotel environment.
- Exceptional people management skills, with the ability to lead and motivate a diverse team.
- Excellent written and verbal communication skills in English and French.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of Trust accounting.
- A passion for delivering exceptional, pro-active customer service.
- Availability to work a variety of shifts, including weekends and public holidays if required.
- Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities._
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