Digital Omni-channel Assistant

vor 2 Wochen

Geneve, Schweiz Memo international Vollzeit

We are looking for a Digital omni-channel assistant to join the E-Commerce department of **MEMO INTERNATIONAL** by taking part in the development and monitoring of the team's projects. In charge of customer relations and logistics related to our e-commerce sites (France and International), you provide the best solution to each request and aim for excellence.

**MEMO INTERNATIONAL** is a family fragrance group established in 2007 with a portfolio of 3 brands **Memo Paris, Floraiku Paris **and** Hermetica Paris**. We’re a company that genuinely cares about our people, our products, our clients, and the environment. **High energy, creativity** and an **entrepreneurial spirit** are essential qualities that animate every member of our team every day. If you have great eye, the ability to capture and highlight products and a quick learning pace, we want you on our team

**WHAT YOU WILL DO**

**Customer service - B2C**
- You will learn the ins and outs of luxury retail operations including but not limited to ordering processes.
- You work with the Social Media Manager to ensure consistency in terms of customer experience (adequacy of responses between customer service and social networks) and demonstrate proactivity to contribute to 360-degree satisfaction.
- You follow up on orders (delivery, return, refund) with our logistics team.

**CRM - newsletter creation and validation**
- You write and design, in close collaboration with brand managers, marketing newsletters for brand launches/animations.

**WHAT WE’RE LOOKING FOR IN OUR NEXT INTERN**
- In training Bac+3 minimum in business school / marketing school, you have a sense of customer service and ideally a first experience in this field.
- You have excellent interpersonal skills and good writing skills.
- Fluent English is compulsory both orally and in writing. You demonstrate rigor and organization, as well as a good ability to manage priorities.
- You have an interest for Digital and e-commerce and passionate by Luxury and/or beauty industry.
- Your interpersonal and analytical skills, along with a solid sense of rigor, will pave the road to success in this job.
- You would say you are enthusiast, curious, proactive and able to adapt easily to any situation.
- What can make the difference: familiar with one of these solutions: Shopify, Zendesk & Klaviyo

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