Service Manager

Vor 3 Tagen

Zurich, Schweiz ABB Vollzeit

**Service Manager (flexible location)**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Establish inputs for service attributes and take ownership and knowledge of the service for service management
- Escalate Point of Contact for Major Incidents
- Attend service review meetings to facilitate service management
- Improve the service in cooperation with the Continuous Service Improvement teams
- Attend Service Level Agreement (SLA) and Operational Level Agreement (OLA) creation meetings
- Implement the service delivery strategy and service delivery plan for assigned service(s)
- Manage the cooperation with key supplier(s) in daily manner, and ensure actions are taken according to the defined priorities
- Ensure work is compliant with Corporate IS and any other applicable ABB Regulations and Guidelines (internal and external)
- Manage the service financials according to received budget, and ABB regulations

**Your background**:

- Master’s degree in Information Management, Computer System, Business Engineer or a similar field
- +3 years of experience in Data Analytics
- Fluency in English is essential (written and spoken)
- Some knowledge of ITIL processes, Scrum Framework and IS technology MS Stuck
- Excellent experience to figure out business requirements and how to translate into technical IS capabilities and solutions
- Strong experience in project planning and execution as well as economic aspects of system management and life cycle
- Proven ability to manage internal and external stakeholders.

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