Service Manager

vor 1 Tag

Zurich, Schweiz additiv AG Vollzeit

**About this role**:

- We are searching for a detail-oriented technical service manager to join our excellent team. As the technical service manager, you will be responsible for overseeing maintenance, ongoing development continuous integration.- Champion the control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes that enables them to achieve its corporate and operational objectives, ensuring IT governance and controls are effective.

**Your responsibilities**:
- Analyzing existing IT systems and providing improved solutions.-
- Establishing the resources required for projects and presenting findings to management.-
- Collaborating with technical staff to create strategic plans to deliver services.-
- Analyzing clients’ issues and developing plans to mitigate them.-
- Scheduling upgrades and replacements of software and hardware.-
- Overseeing the integration of new technology.-
- Keeping abreast of developments in the technological and management sectors.-
- Responsible for the Business Continuity Management-
- Adhere to Risk Management policy and procedures, including reporting of incidents or breaches.-
- Excellent communication skills - collaborative approach.Excellent negotiation and relationship management skills. Ability to establish strong working relationships with business and other stakeholders-
- Excellent understanding of project & service management delivery methodology, frameworks, and best practice-
- Passionate about continuous service improvement and delivering results-
- Ensure fit for purpose Release Management processes and procedures, liaising with all stakeholders in timely communications and the management of risks and issues**Your qualifications, skills and experience**:
- Bachelor’s degree in computer science, IT, computer engineering, or similar.-
- ITIL service management-
- Project Manager certification-
- Cloud experience is an advantage-
- At least 5 years experience in project management or as a technical analyst.-
- Superb analytical, diagnostic, and troubleshooting skills.-
- The ability to make important decisions in a fast-paced environment.-
- Great interpersonal and communication skills.-
- Excellent time management and teamwork skills.**Location**:

- This position is based in Zurich.

**We offer you**:
- Growing company which moves fast with quick decision-making, and offers opportunities for personal and professional development-
- Dynamic, purpose-driven environment where team members at all levels can make a difference-
- Meritocratic, collaborative culture where ongoing feedback is important to grow and develop-
- Company which believes in life-long learning and supporting the development of its staff**How to apply**:

- If you are interested in joining a team of highly qualified people in a leading international WealthTech company who disrupts the industry, please use the apply-button.**About us**:

- As a
- **leading WealthTech** firm with 250+ employees and offices in Zurich, Frankfurt, Singapore, and Dubai as well as development centres in Eastern and Western Europe, additiv partners with the world’s leading financial institutions to help them capitalize on the opportunities of digitalization, both with
- **embedded wealth management** and
- **Banking-as-a-Service**. To make investment and wealth management services available to everyone at any time.

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